Senior IT manager with over 20 years’ experience in IT service management, IT service delivery, business and process analysis, IT Governance, IT quality and compliance across multi-sector industries in both public and private sectors.Highly adaptable skills which are equally effective at both the strategic and operational levels. Adjusts rapidly to changing business conditions and thrive in a performance driven environment.Experienced in engagement with senior IT and business leaders and collaboration with external global suppliers and in-house technical support teams to deliver high quality IT services and market aligned technology solutions and service improvements.Culturally aware collaborative leader experienced in managing and developing remote and on-site multi-cultural teams. Have played key leadership roles in organizational change, and service management and infrastructure transformation projects.Experienced in ITIL process transformation and implementation and transition of ITSM toolsets including Service Now, Remedy and Infra Enterprise.Worked in the following countries:UK, Australia, China, Hong Kong, Middle East, Egypt, Singapore, BruneiSpecialist Experience• IT Service Management transformation• IT Service Design & Transition• IT Service Delivery Management• ITSM toolset implementation and transition• ITIL framework process development and implementation • Implementation of IT Governance Frameworks• Implementation and management of Sarbanes Oxley S404 controls in IT environment• Project and Test management • Business Analysis• Risk Management