It Service Design & Transition Lead
Rail Operation Centre Project at Sydney TrainsResponsible for the Service Design & Transition, and Service Operation of major business critical applications delivered by the Rail Operation Centre project
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@qbe.com
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1 phone found area 144
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LinkedIn matched
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Stuart Gilbert is listed as IT Service Introduction Lead, AUSPAC at QBE Insurance based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at qbe.com, phone signal with area code 144, and a matched LinkedIn profile for Stuart Gilbert.
Stuart Gilbert previously worked as IT Service Design & Transition Lead at Modis Australia (Formerly Ajilon) and IT Service Delivery Manager, ANZ and APAC at Aristocrat Technologies Pty Ltd. Stuart Gilbert holds Msc, Engineering Geology from Imperial College London.
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Senior IT manager with over 20 years’ experience in IT service management, IT service delivery, business and process analysis, IT Governance, IT quality and compliance across multi-sector industries in both public and private sectors.Highly adaptable skills which are equally effective at both the strategic and operational levels. Adjusts rapidly to changing business conditions and thrive in a performance driven environment.Experienced in engagement with senior IT and business leaders and collaboration with external global suppliers and in-house technical support teams to deliver high quality IT services and market aligned technology solutions and service improvements.Culturally aware collaborative leader experienced in managing and developing remote and on-site multi-cultural teams. Have played key leadership roles in organizational change, and service management and infrastructure transformation projects.Experienced in ITIL process transformation and implementation and transition of ITSM toolsets including Service Now, Remedy and Infra Enterprise.Worked in the following countries:UK, Australia, China, Hong Kong, Middle East, Egypt, Singapore, BruneiSpecialist Experience• IT Service Management transformation• IT Service Design & Transition• IT Service Delivery Management• ITSM toolset implementation and transition• ITIL framework process development and implementation • Implementation of IT Governance Frameworks• Implementation and management of Sarbanes Oxley S404 controls in IT environment• Project and Test management • Business Analysis• Risk Management
Listed skills include Service Delivery, Quality Management, It Service Management, Itil, and 40 others.
A career timeline built from the work history available for this profile.
Sydney, Australia
Rail Operation Centre Project at Sydney TrainsResponsible for the Service Design & Transition, and Service Operation of major business critical applications delivered by the Rail Operation Centre project
Sydney, Australia
Responsible for managing the delivery of IT Services to support the ANZ and APAC businesses.Operation lead for global Service Now implementation and core ITIL process framework deployment including Incident, Problem, Change, Request Fulfillment and Configuration Management, Knowledge Management, Event Management, Customer Portal and Service Catalogue.
Sydney, Australia, Shanghai, China
IT Service Delivery Director - Asia Pacific (Dec 2013 to December 2014)Led the service delivery of IT infrastructure and application services from global service providers to 13 AsiaPac countries (over 15 thousand users) and setting regional service delivery strategic objectives and roadmaps. Regional lead for Service Now implementation and ITIL process framework deployment in APAC region including Customer Portal and Service Catalogue.Led APAC IT Service Delivery through… Show more IT Service Delivery Director - Asia Pacific (Dec 2013 to December 2014)Led the service delivery of IT infrastructure and application services from global service providers to 13 AsiaPac countries (over 15 thousand users) and setting regional service delivery strategic objectives and roadmaps. Regional lead for Service Now implementation and ITIL process framework deployment in APAC region including Customer Portal and Service Catalogue.Led APAC IT Service Delivery through major re-organization and operating model change programme and implementation of IT service management and infrastructure transformation. Show less
Sydney, Australia
Managed the the service delivery and account management of IT infrastructure services from global suppliers to Australia & New Zealand Markets. Managed the outsourcing of Australia market service desk to local 3rd party and the transition of local ITSM toolset - Infra Enterprise to global cloud Remedy on demand.
Sydney, Australia
Responsible for management of IT quality and security compliance to ensure IT systems and operating procedures remained in compliance with regulatory (GxP & SOX) and corporate standards, policies and procedures.Provided IT service management and delivery for local and regional SAP platforms for Australia and New Zealand markets
Sydney, Australia
Responsible for management of IT quality compliance to ensure IT systems and operating procedures remained in compliance with regulatory (GxP & SOX) and corporate standards, policies and procedures. Managed all internal and external audits.
Sydney, Australia
Led the development, improvement and governance of ITSM processes across all IT Operations functions in line with the ITIL framework. Established IT services account management and reporting to key business units for supported IT services. Managed quality & compliance and audit activities.
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Stuart Gilbert is listed as IT Service Introduction Lead, AUSPAC at QBE Insurance.
AeroLeads has found 1 work email signal at @qbe.com for Stuart Gilbert.
AeroLeads has found 1 phone signal(s) with area code 144 for Stuart Gilbert.
Stuart Gilbert is based in Greater Sydney Area, Australia.
Stuart Gilbert has worked for Modis Australia (Formerly Ajilon), Aristocrat Technologies Pty Ltd, Astrazeneca, and Medical Benefits Fund (Mbf) Australia.
You can use AeroLeads to view verified contact signals for Stuart Gilbert, including work email, phone, and LinkedIn data when available.
Stuart Gilbert holds Msc, Engineering Geology from Imperial College London.
Stuart Gilbert is listed with skills including Service Delivery, Quality Management, It Service Management, Itil, Quality Assurance, Project Management, Computer System Validation, and Change Management.
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