I previously worked at True North Disability Services helping Canadians with the Disability Tax Credit.Mainly handling calls with clients regarding their claims.Obtaining important information on their condition and income levels to determine if applying for the credit is a financially smart decision and if they will meet the CRA requirements. Handling difficult calls a people open up regarding sensitive conditions for example Mental Health.Hitting consistent KPI’s of 80-100… Show more I previously worked at True North Disability Services helping Canadians with the Disability Tax Credit.Mainly handling calls with clients regarding their claims.Obtaining important information on their condition and income levels to determine if applying for the credit is a financially smart decision and if they will meet the CRA requirements. Handling difficult calls a people open up regarding sensitive conditions for example Mental Health.Hitting consistent KPI’s of 80-100 calls per day including both incoming and outgoing calls. Multitasking using different platforms like Microsoft Office, Zoho, Napoleon Cat, Telus, and Skype.Progressed to a new role managing Social Media Platforms. This included creating posts, and monitoring both Facebook and Instagram accounts. Show less

I previously worked for Can Ship Meds, a Canadian pharmacy who supply medicine using e-commerce to both Canadian and American patients.A working week consisting of 40-44 hours per weekDealing directly with both customers, pharmacists’ and doctors regarding medications and prescriptions.Using 4 different systems while taking phone calls. Systems include, slack, front, 3CX, and pharmacy wire.Spending 5+ hours talking to patients regarding medication while also communicating… Show more I previously worked for Can Ship Meds, a Canadian pharmacy who supply medicine using e-commerce to both Canadian and American patients.A working week consisting of 40-44 hours per weekDealing directly with both customers, pharmacists’ and doctors regarding medications and prescriptions.Using 4 different systems while taking phone calls. Systems include, slack, front, 3CX, and pharmacy wire.Spending 5+ hours talking to patients regarding medication while also communicating through email. Strong ability to multitask by communicating with both my colleagues and patients at the same time.Maintaining a critical eye for detail while reading prescriptions and patients profiles to maintain medications being sent to them are correct.Maintaining my familiarity and interest with an e-commerce business, the systems involved and the customer experience.Gaining experience dealing with an every changing industry, and dealing with American and Canadian clients. Show less

Learnt the art of cocktail making which helps with eye to detail in my college work.Helped fellow employees with maintaining a social media platform of thousands of followers.Keep up with the duties of my job such as serving customers food and drink.Maintaining a clean and comfortable working environment for both me and my co-workers.Promotion to Bar Manager with added responsibilities such as cash handling, lock up, managing staff.

Began the development of my now experienced customer service.Gained my first real experience of being managed in the workplace.Entrusted with managing the premises due to absence of senior employees.Kept all customers happy and never received a single complaint on my service.