Stuart Grant Email & Phone Number

Cheltenham, England, United Kingdom

Answering technical support calls by telephone or email and progressing all calls to completion by providing software updates, supplying replacement parts or through escalation to the manufacturers factory team as required.Repair of customer printers to manufacturer standards then cleaning and packaging the completed units for return.Helped implement a linked set of Excel documents to track support calls and repairs, the use of spare parts, stock levels and associated data to track… Show more Answering technical support calls by telephone or email and progressing all calls to completion by providing software updates, supplying replacement parts or through escalation to the manufacturers factory team as required.Repair of customer printers to manufacturer standards then cleaning and packaging the completed units for return.Helped implement a linked set of Excel documents to track support calls and repairs, the use of spare parts, stock levels and associated data to track activity and enable forward planning.Creation of technical documentation and engineering reports on known and developing problems encountered during repairs, support calls and site visits for dissemination to customers and colleaguesAttend manufacturer training with the design team for all new printers to gain detailed knowledge of their products.Provide design input on future models through testing prototypes both in the workshop and on-site with customers and supply feedback to the design team.Provide technical training to customer engineering teams globally both on-site and through the creation of detailed process documents and video sections on how to maintain various modelsResponsible for ordering all parts required for support and sales purposes.Pick parts for support and sales purposes and package securely for transport.Correspondence with shipping providers to track incoming and outgoing shipments and providing updates to all necessary contacts, confirming all shipments received complete and in good condition.During large scale projects to assist in the selection and training of additional engineering staff to manage increased workloads. Show less

Monitor and record all pedestrian and vehicle access to site by employees and visitors.Present a smart, professional and friendly first impression of the firm to all site visitors.Verifying load weights, manifests and security seals for all transport containers leaving the site.During night shifts perform regular patrols to secure site perimeter, office and warehouse buildings.

Answer telephone calls requesting printer repair and refurbishment from customer sites.Respond by arranging site visits for diagnostic purposes or by ordering required parts where known.Ensure all printers comply with manufacturer standards upon completion of work.Maintain records of all customer calls and repairs, implemented with a particular focus on each customers regular requirements to enable forward planning for parts supply and minimise end user disruption.Arrange… Show more Answer telephone calls requesting printer repair and refurbishment from customer sites.Respond by arranging site visits for diagnostic purposes or by ordering required parts where known.Ensure all printers comply with manufacturer standards upon completion of work.Maintain records of all customer calls and repairs, implemented with a particular focus on each customers regular requirements to enable forward planning for parts supply and minimise end user disruption.Arrange scheduling of periodic maintenance where requested by customers to maintain printing quality and reduce unit downtime.Supply repair documentation and technical reports for both customer and company use as required. Show less

London, England, United Kingdom

To purchase supplies, negotiating the best terms from suppliers.Control spares and office supply inventory and issue in a timely manner.Purchase of components required for repairs, sale and stock. Managing relationships with colleagues to identify requirements and ensure purchase requisitions were completed and authorised according to company procedure.Manage relationships with suppliers by phone, email and in meetings and uphold the companies professional image.Monitor and… Show more To purchase supplies, negotiating the best terms from suppliers.Control spares and office supply inventory and issue in a timely manner.Purchase of components required for repairs, sale and stock. Managing relationships with colleagues to identify requirements and ensure purchase requisitions were completed and authorised according to company procedure.Manage relationships with suppliers by phone, email and in meetings and uphold the companies professional image.Monitor and update the Approved Supplier List, make contact with potential new suppliers monitoring product range, pricing, delivery times and packaging standards.Negotiating best terms from suppliers focusing on optimum balance between product and carriage price with quality and delivery time.Uphold company standards in line with BSEN ISO9002 and identify any requirement for new standards within the job role.Maintain component stores, integrity of stock and ensuring stock levels in line with demand. Show less

London, England, United Kingdom

To repair, refurbish and commission PC/Printer equipment to modular level.To assist in product release to customers, cleaning and packaging.Be responsible for software reproduction.Accurate completion of engineers daily documentation and repair records.Care and maintenance of both personal tool and test equipment allocations as well as team level equipment.Undertake regular new product training and an ongoing personal improvement plan.