Responsible for the continued development and support of the company’s HR system, providing MI reporting and managing the deployment of the HR System to the company’s global offices.Duties:• Led the implementation of a full HRIS system resulting in a 50% reduction in database size and fully redesigning all workflow processes.• Managing a team of HR systems specialists responsible for system administration, data maintenance, and user support.• Collaborating with HR… Show more Responsible for the continued development and support of the company’s HR system, providing MI reporting and managing the deployment of the HR System to the company’s global offices.Duties:• Led the implementation of a full HRIS system resulting in a 50% reduction in database size and fully redesigning all workflow processes.• Managing a team of HR systems specialists responsible for system administration, data maintenance, and user support.• Collaborating with HR and IT teams to define system requirements and develop interfacesbetween Kennedys’ systems.• Conducting regular audits of HR data and implementing corrective actions to ensure data accuracy and system integrity.• Overseeing system upgrades, patches, and enhancements ensuring minimal disruption to business operations.• Producing reports and analytics to support HR decision-making and compliance with regulatory requirements.• Play a key role in developing and delivering HR technology training programs for employees and HR staff.• Technical support for all non-HRIS systems (Payroll, Learning Management and ApplicantTracking)• Managing vendor relationships including negotiating contracts and ensuring compliance with service-level agreements (SLAs). Show less

Responsible for the technical and administration aspects of the company’s Asset management databases. Also the first point of call for providing technical support, as well as specialist technical input.Designing, Developing and maintaining an invoice calculation program as well as using VBA code to automate current manual processesDuties:• Manipulating, cleansing & processing data using Excel, Access and VBA• Analysing raw data, drawing conclusions & developing… Show more Responsible for the technical and administration aspects of the company’s Asset management databases. Also the first point of call for providing technical support, as well as specialist technical input.Designing, Developing and maintaining an invoice calculation program as well as using VBA code to automate current manual processesDuties:• Manipulating, cleansing & processing data using Excel, Access and VBA• Analysing raw data, drawing conclusions & developing recommendations • Designing and issuing KPI reports Show less

Responsible for producing management information reports for the retail operations side of Cofunds, carrying out complex data analysis in support of management and maintaining various access databases. Also using VBA to increase performance of the management information reports.Duties:• Manipulating, cleansing & processing data using Excel, Access and VBA• Analysing raw data, drawing conclusions & developing recommendations • Designing and issuing KPI reports

Interaction Recruitment Agency)After being made redundant from E.ON energy I took a job within a housing organisation as an admin assistant.In this admin role I was doing general office duties, using Microsoft office systems as well as:Maintaining their property management access database.Writing VBA macros to speed up processes and improve productivity Uploading and downloading information on PDA'sDesigning a building an image mapping program using Access.

E.ONAs a business analyst I was responsible for documenting existing systems and processes, identifying problems and limitations and suggest new business requirements. I worked on a project team to design and implement a customer tracking system and a direct debit system both to improve cash collection and reduce debt within the company. As well as working as an analyst myself I also managed a small team of three junior analysts and a priority of work system for resolving any issues… Show more E.ONAs a business analyst I was responsible for documenting existing systems and processes, identifying problems and limitations and suggest new business requirements. I worked on a project team to design and implement a customer tracking system and a direct debit system both to improve cash collection and reduce debt within the company. As well as working as an analyst myself I also managed a small team of three junior analysts and a priority of work system for resolving any issues that were made to the team regarding error that other members of staff may have found, finally I designed and produced the key performance indicator reports for the collections manager who would then present this information to the board of directors.As a business analyst my main duties are:To research problems.Plan solutionsRecommend software and systems updates.Coordinate developments to meet business requirements. Interact with the customers to learn and document requirements. Interact with designers to understand software limitations. Document requirements or contribute to user manuals. Designing, performing and facilitating system testing. Analyse vast amounts of informationDeliver high level reporting Show less

E.ONAs a team manager I was responsible for the daily running and management of 10-15 call center staff, by setting performance targets and managing areas for improvement and development. I also had to ensure that all calls were answered by my staff within a suitable time and dealt with in an appropriate manner. Through performance management and training the team was frequently the best performing team within the call centre this was shown through weekly performance stats on cash… Show more E.ONAs a team manager I was responsible for the daily running and management of 10-15 call center staff, by setting performance targets and managing areas for improvement and development. I also had to ensure that all calls were answered by my staff within a suitable time and dealt with in an appropriate manner. Through performance management and training the team was frequently the best performing team within the call centre this was shown through weekly performance stats on cash collections calls handled as well as many othersMy main duties were:Setting and meeting performance targets; Planning and managing change; Maintaining up-to-date knowledge of industry developments. Monitoring random calls to improve quality minimise errors and track operative performance.Reviewing the performance of staff, identifying training needs and planning training sessions.Handling the most complex customer complaints or enquiries; Show less

E.ONAs a Supervisor my main duties were:Handling escalated calls.Increasing staff knowledge baseProduct knowledge trainingAnswering any staff questions

E.ONAs a Customer service advisor my main duties were:Receive customer calls of requests for products and services. Consult with customers about their product or service needs or their wantsInvestigate what products and services the customer will needEarlier Career

H Samuel JewelersThis was my first appointment while finishing my last year at school; I was a Customer Adviser, this evolved helping customers choose the best jewelery for themselves as well as repairing watches and other general maintenance.