Stuart Guy Email & Phone Number

Ayr, Gb

Scotland, United Kingdom

Role requires planning, executing, monitoring, and completing simultaneous remediation projects within strict timescales. Working closely with stakeholders, setting deadlines, problem solving, ensuring documentation and data is always available and transparent when required for review at committee or audit.

Glasgow, Scotland, United Kingdom

Recruited, trained, and managed complaints team covering all entities within Arrow. Within my time, I successfullymanaged the integration of two closed branches roles and activities. Reviewing to understand issues, planning, implementing, and communicating change. Management of all stakeholders, risks controls and incidents within area. Key aim in improving root cause, working with other departments to identify and resolve issues impacting customers. Additionally managed the… Show more Recruited, trained, and managed complaints team covering all entities within Arrow. Within my time, I successfullymanaged the integration of two closed branches roles and activities. Reviewing to understand issues, planning, implementing, and communicating change. Management of all stakeholders, risks controls and incidents within area. Key aim in improving root cause, working with other departments to identify and resolve issues impacting customers. Additionally managed the operational role seconded for a 3-month period providing additional experience in overseeing the complete complaint’s function. Show less

Glasgow, Scotland, United Kingdom

Supporting operational teams providing coaching and development of all staff. Working with recruitment and training across the business including managing groups of trainees. Customer service driven with a focus on motivation and development of others

Glasgow, Scotland, United Kingdom

Working within customer service department, ensuring customers circumstances were understood and appropriate outcomes reached whilst maintaining regulatory compliance and individual KPI’s. 100% audits passed within this role and a key understanding of the business and the impact downstream of decisions and how these affect a customer journey. This has assisted in later roles, decision making and consideration of risk.

Scotland, United Kingdom

Managed several branches of delicatessen and café, ensuring compliance with company standards, overseeing staff needs, payroll, training, scheduling, and ordering. This role provided a passion for ensuring the best possible customer service, developing others, and ensuring internal targets were surpassed.