Stuart Hall Email & Phone Number

Montreal, Canada Area

Montreal, Canada Area

• Ensure rate requests and tender opportunities are duly and properly answered to support retention and growth• Review Customer processes for compliance with customers’ instructions.• Monitor and manage data quality and other relevant customer specific KPI’s.• Implementation and execution of account strategies and provide support with the establishment and execution of account plans in line with national sales strategy and market developments• Develop and maintain customer relationships in conjunction with the sales representatives and operational staff, to enhance client portfolio, safeguard sales revenue and ensure customer satisfaction.• Function as front line contact and cooperate with all departments within the Geodis network to ensure optimal customer service. • Ensure awareness on accounts within the network, act as ambassador for relevant accounts• Monitor reports, identify shipment exceptions, rectify potential service failures, ensure efficient complaints handling• Monitor and analyze customer’s volumes, revenue and profitability• Meet customers to identify further business opportunities and prevent service issues• Identify cross selling opportunities and develop and present additional suitable profitable business solutions• Manage implementation of customer contracts, coordinate the correct execution of accompanying CSOP’s• Identify operational development needs to match customer contract, align with Operations Department• Monitor the handling of customer’s freight management requests in the network• In conjunction with Sales, Pricing & Procurement nationally assist with the Spot Quotation Process and amendment of Rate File when applicable• Manage the continuous updating of country specific documentation within the customer portal• Provide support and advice to all operating branches, functioning as escalation level• Assist if and as required with the correct and timely execution of billing process

Montreal, Canada Area

• Creating and Maintaining Global Account (GA) SOPs and proactively initiating corrective actions where required.• Acting as a single point of contact for GA's regarding business development opportunities, operational and administrative non-compliance with the SOP.• Ensuring that rate requests and Tender opportunities are duly and properly answered to support retention and growth• Continuously reviewing GA processes for compliance with clients instructions.• Monitoring data quality and other relevant client specific KPI’s.

Montreal, Canada Area

• Qualify and Quantify potential sales leads through cold and warm calling• Receiving and processing RFQs from overseas Geodis offices and house accounts• Procuring rates and services from vendors, including Carriers, Trucking companies and Warehouses

Montreal, Canada Area

Working with Sales Executives to quote new and existing clients in order to secure and maintain business for the company. Liaising with Operations department to provide exceptional customer service at all times. Experience working in Import Operations as a Team Leader, successfully handling VIP accounts with positive feedback.

Montreal, Canada Area

Taking care of ocean import files from A-Z, handling new bookings, processing the documentation quickly and efficiently, as well as ensuring that the client was kept informed at all times by email and telephone. Integral part of a pilot project to analyse potential new sources of business for the company.

Montreal, Canada Area

Processing of new export bookings, working of files from A-Z as well as assisting with client inquiries and issues.

Montreal Area, Canada

Registration of new travel agencies. Identifying their specific needs and working with airlines to ensure all company requirements were met.

Montreal, Quebec

Handling high call volumes, distributing documentation and inputting shipment information on a time sensitive basis. Working with team members to prioritize and respond to email requests.

Paris Area, France

Providing employees with language lessons during breakfast and lunch in order for them to participate in EU meetings in English and French. Followed up through the afternoon to assist with translating emails from French to English. Provided general language assistance to the company by finding external language learning sources.