Service Delivery Manager Branch
As Service Delivery Manager for Branches I work closely with the Branch Network, Service Owners and operations teams to ensure IT services are delivered in a manner that maximises availability and minimises impact to Customers and our network of over 1000 Branches.Key accountabilities include:• Service Delivery Management of critical services – Proactive management and governance of end to end IT services to ensure delivery of reliable and sustainable services leading to improved service availability.• 24 x 7 Management of High Priority Incidents – To restore services as quickly as possible and to minimise the impacts to both our internal and external customers.• Business and Stakeholder Communications - Provide transparency through effective and appropriate communication to business stakeholders regarding service interruptions.• Risk & Problem Management – Identification and mitigation of Service Delivery shortfalls, risks and issues in order to reduce overall risk profile.• Service and portfolio based reporting – To provide a central and independent view across critical services and business portfolios.• Relationship Management - Business Unit alignment that supports engagement and individual business needs whilst providing a leveraged and consistent core service.
