Infrastructure design & support for CXT / Marketing and Sales

Manages Service Transition for Comcast Infrastructure eCommerce Applications.Analyze SLA problems with eCommerce Applications.Builds projects plan with shareholders to mitigate issues.Review Business Requirements of new applications.

Defines service offerings and support model for enterprise and customer applications.Vendor management for all software and hardware products used in data centers.Budget manger for over $1 million in Infrastructure spending.Manages 8 direct reports for support of 5 OSes, 8 applications, and 30 external customers. Vendor selection and implementation of backup solution for 1500 targets.Reporting for PHI and HIPPA corporate policies.Defined Infrastructure internal policies.

Directs team supporting day-to-day operations processes, service monitoring/reporting, and backup/system recovery.Planned, Deployed and Manages Production VMware vCenter service, VM server deployments, performance monitoring and maintenance.

Managing UNIX and Windows servers and software that support patient, providers and payers.Vamping VMWare.Loving LPARs.Josseling JBOSS.Whipping WebSphere.Accelerating AIX.Lifting Linux.Wailing about Windows

Work with business owners to understand their needs and optimize IT solutions. Identify work-flow problems and use IT to enhance reliability for business critical functions.Perform Windows & Linux network and server maintenance.Configure security for servers, desktops, networks, wireless access points, and firewalls.Deploy backup and storage systems.Create secure remote-access solutions.

Provided 3rd level 24/7 on-call support for all operations issues.Reviewed technical requirements for all new production applications.Evaluated of infrastructure utilization and growth.Researched new technologies to enhance service uptime and manageability.Operations support for multiple web-based real-time financial data and trading systems in redundant data centers.Generated incident analysis reports and designed additional operator training to prevent problem recurrence.Deployed new production environments.Reviewed operations change management requests.Created standardized application monitoring framework for hosted products.Re-factored hosted services to remove infrastructure based single point of failures.Managed performance and QA testing in pre- and post- launch production environments.Glued management interfaces of hosted applications to operations monitoring frameworks.Administered server clusters for development and QA environments.

Enhanced the flow of information between development, QA and operations.Formalized release procedures between environments.Educated developers on operations procedures. Designed new tools to increase production robustness.Wrote post-production tests for operations staff.Created scalability tests for all new services and software.Developed software unit tests for all application components of tier.Administered QA server cluster.Deployed production one-off environments for developers and QA staff.

Administered IRIX, Solaris, and AIX UNIX servers on rapidly evolving periodical search engine. Backup Oracle administrator.Staged new hardware into data center.Managed backup systems and off-site data storage.Created unified monitoring and control system for production servers.Designed web-based application status monitor.Mounted 9” archive tapes and executed multi-step conversion and data upload proces

Developed software fixes and verification procedures for banks and ATMs.Worked with clients to isolate run-time problems and deployed HOT fixes to client sites.Designed ATM communication simulator to debug complex back-office interactions.

Administered 3 College of Engineering PC computer labs and servers for 1500 students.Hired, trained, and managed 10 assistants per term to support lab exercises.Managed annual laboratory budget and executed purchasing decisions for system upgrades.Integrated laboratory equipment and computers to enhance lab experience.Deployed security tools to prevent theft and vandalizing of lab equipment.