Stuart Heaney Email & Phone Number

Edinburgh, Scotland, United Kingdom

United Kingdom

United Kingdom

A secondment from my substantive role as Head of Operational Change to lead the functions supporting the operational delivery of 250+ regional, local and mobile Testing sites across the UK.

UK Wide

Leading improvement initiatives in Serco Citizen Services contracts including:- developing the 2021 Innovations Programme for Environmental Services; leveraging the use of operational data to create contract management dashboards; and transforming onboarding processes in the new Testing business.

London And Birmingham

Driving productivity improvement within the Specialist Services division; incorporating the application of robotic process automation to support improvements in resource utilisation and operations management.

Chesterfield

Led the recruitment and subsequent transition of circa 55 permanent resources in a rapid hiring programme within a well-known UK Pension Scheme Administrator; ensuring no impact on member service as contractor and temporary staff were released.

Redhill, Reigate, Welwyn & Leeds

Leading a team of up to 10 consultants, responsible for delivery of 18 month operational improvement programme within the largest UK pension administrator.

Redhill, United Kingdom

Acting as engagement lead, conducted an extensive scoping assessment within the largest UK pension administrator which identified opportunities to increase operational capacity in excess of 20%.

Various UK Locations

Successfully implemented an Operations Excellence Model Office approach within the Education customer specialist services team; engaging staff to increase productivity and service quality. Coached and mentored department managers in operations improvement (Lean Sigma Green Belt) and operations management.

Multiple UK Locations

• Conceived, developed and deployed DBS Operations Excellence - a transformational improvement approach, founded on lean sigma principles, which has delivered dramatic and permanent improvements in productivity and.
• Head of DBS Operations Excellence - accountable for delivering the Operations Excellence Programme and associated transformation cost savings;
• Recruited and managed a team of 13 operations improvement consultants deployed across the DBS estate (10+ UK locations);
• Enabled average productivity improvements of 30%-50% within 6 major service areas (Finance, Vetting, HR, Customer Services, Veterans UK, Military HR);
• Built an internal Operations Excellence community; developing and up-skilling 12 permanent MOD staff members;
• Present for entire span of DBS contract (Serco Bid Team through to final handover in April 2016).Defence Business Services: a shared services organisation of 2,800 employees delivering a range of Finance, National.

Hook, Hampshire

A six month consultancy contract to provide Lean, Operations and Change expertise to the Defence, Science and Energy Division.Worked alongside Contract Directors to implement improvements resulting in increased capacity and revenue; realised c£500k revenue uplift in the RAF Surface Finishing contract.

Hove, Chester, Rosyth, Leeds

Built improvement capability and delivered Integration Synergy Benefits within Collections & Recoveries, Group Operations.

Birmingham

Delivered lean sigma improvements within Group Operations & across Lloyds TSB Group as part of the Business Improvement Services function.

Nottingham

Overall responsibility for improvement projects and analysis in six Sales and Customer Relations operations call centres, encompassing circa 500 FTE.

Nottingham

Nottingham

Responsible for delivery of volume, quality, cost and safety targets within a licensed medicinal manufacturing facility; managed 3 shift managers and 25 staff and technicians.