Stuart Heath Email & Phone Number

Skelmersdale, England, United Kingdom

Skelmersdale, England, United Kingdom

In this role I take inbound calls from customers. These calls all relate to VISA products. They can be as simple as password resets, or more complex fraud lost and stolen transactions. This is all done using various different software platforms with regards to call logging and tagging, and dealing with the queries themselves.

I care (at present) for 3 children removed from vulnerable situations. They live with me on a permanent basis. I must carry out all needs for the children as if they were my own. I also must carry out mandatory training throughout the year and attend various meetings (that are arranged around my timescales). There is a need to always conduct myself in a.

Warrington, United Kingdom

• As a Fleet Maintenance Co-Coordinator, my primary roles are but not limited to ensuring vehicles and trailers are in a road worthy condition, ensuring they are MOTed/Serviced, and logging any defects ensuring that.
• To update the Transform software with breakdowns, defects and purchase orders
• Determine required response level to breakdown calls and reported defects on vehicles
• Respond to Driveline calls within expected timescales
• To ensure that suppliers work efficiently and cost effectively
• Take case ownership of individual incidents liaising with Accident Management Company, Operations Teams, Highways Agency, Emergency Services, and Environmental Services.

Knowsley

Use of Remedy system to build and amend change tickets against a specified schedule.Use of ICOM’s system to identify affected customers relating to change tickets.Releasing quota were necessary, providing detailed notes for any actions taken.Sweeping truck pools for any faults and quota booked after any outages that have been raised, including technician.

Manchester, United Kingdom

• Carry out personal care as required in care plan
• Ensure medicine was taken as per the care plan
• Ensure care plan was up to date
• Liaise with Social workers as required
• Ensure office where made aware of any issue

I have had many responsibilities in this role so far. I am responsible for answering the phone in a timely manner and dealing with queries on software such as Bureau payroll, Business Payroll, Payroll Professional, EARNIE and very recently 12 pay. This has meant logging calls, and dealing with Payroll issues and software issues. This has meant in a very.

Skelmersdale / Manchester

Day to day tasks include raising changes, problems and tasks, and also monitoring the queues for this (as I am the team champion for these areas) to ensure they are being dealt with by the appropriate person. I also monitor the team’s mailbox to watch out for ad-hoc job requests, and or change requests. Whilst monitoring and fixing incidents as they arise.

Skelmersdale

I provided a range of 1st line technical support to both the insurance and bank aspects of CFS.All calls take are then logged using Peregrine Service Centre 6. Tasks such as password resets on bank and insurance mainframe are done on a daily basis. During this time I learnt how to use a lot of different types of software e.g., Service Centre, Lotus Notes..

Skelmersdale

I received inbound calls, dealt with customer complaints and queries, and made customers aware of new products that we might be selling. I was then taken off the phones to help colleagues with queries and actioning call backs with regards to complaints and to also help train them to “sell” more products.

North West

I had to deal with queries about bets, take bets and load the bets onto the computer system, and deal with large sums of money. Pay out bets, again handling large sums of money, carry out nightly audits and lock up at the end of the day.

Tampa/St. Petersburg, Florida Area

During this time I had to deal with booking window and pressure washing appointments for 7 employees. I attended prospective customers premises (residential and commercial) to give quotes, some of these quotes were for very large companies and the contracts worth thousands of dollars. Deal with regular maintenance of 5 vehicles of varying sizes, ensure all.

Haydock

Whilst working at Cost-Co I had many responsibilities. Dealing with customers on a daily basis face to face, handling transactions and handling large quantities of money. Ensuring the security of staff, customers and stock by actioning regular floor walks, doing hourly counts on high theft items, checking pallets where secure and nothing was in danger of.

Higher National Diploma, Sports Science

Activities and Societies: Was an active member of the Student Union, and helped to organise a number of functions.

Geography

Activities and Societies: Took an active part in the rugby league coaching for the college

Education record

Activities and Societies: Played for the school Rugby League and Football team. Took part in numerous athletics "meets". Started to learn.