Stuart Higson Email & Phone Number

London, Gb

London, Greater London, United Kingdom

London, Greater London, United Kingdom

Westminster Bridge Road, London Se1 7Eh

TUPED from Astron in 2006 - to SPSKey Responsibilities:- Understanding the needs of the client organisation & their business needs.- Helping team leaders with day to day organisation of the teams ensuring key responsibilities/ service are delivered.- Management of contractual SLA, providing management data reporting for audit purposes.- Management of department projects, engaging with key stakeholders and ensuring objectives and timelines are achieved.- Staff appraisals,setting clear and achievable development targets with my team members and monitoring end results.- Helping to develop individuals within the teams, creating a team crossed trained for all related services and sites.Increasing the teams overall capability.- Staff attendance management (Sickness & Holiday management)- Identifying any new potential for business development with the client, inline with key SPS solutions.- Development and maintaining excellent client and customer relationship.- Providing detailed monthly reports for client ,including extensive management information.- Supply good management and relationship development.- 3rd party invoice and full account management.- Provid full management of compliance in line with SPS company policy I.e HR & Health & Safety.- Managing the team dealing with some very sensitive samples / documentation with regards to the Trusts patient's.- Where necessary supporting projects for GSTT and also Managing new SPS projects - Providing point of contact for complaints and queries.Honors & AwardsSPS UK Manager of The Year Award 2012SPS Leadership Team Award 2019

London, United Kingdom

Started work for Hays Dx at Natwest in January 2000Key Responsibilities:Producing reports into the Bank Services identifying and recommending changes into internal mail runs across all Natwest branch's and how they could expand the service areas while improving the running of the mail teams.Process mapping the key tasks within the department to support training, ensure standard procedures are created, updated and followed and support business continuity.Managing the oversight of the all mailroom staff & temps,and direct line management from Natwest.Holiday allocation, sickness logging, return to work interviews and rota planning.Support any people related issues such as meetings of concern/disciplinary hearings, staff underperformance etc.Support the delivery of SLA's and create and deliver monthly reports on departmental performance.Identify opportunities to develop services offered by the department and assist in project delivery for these developments.

9 Gcses Grades A To B

Education record