Stuart Holley Email & Phone Number

Cardiff, United Kingdom

Managing a portfolio of cases to maximise performance and contribute directly to the evolution of the Recoveries operation. Using discretion to close cases if repayment avenues exhausted within discretion.Proactive progression of complicated recovery cases. Analysing several interconnected issues and making time pressured decisions.Achieving repayment of.

Cardiff, United Kingdom

• Underwriting mainstream mortgage applications within a £2 million flexible mandate.
• Maintain individual workflow & distribution of work to team members so main priorities are dealt with first and service standards achieved.
• Regularly take part in teleconferences where issues discussed effectively and concisely to identify best practice procedures.
• Work closely with: Credit Risk proposing amendments to Credit Policy & writing Underwriting Guidelines. Fraud Crime Prevention team to identify suspicious mortgage applications in respect of current fraud trends. A.
• Formed new mortgage underwriting team including specialist Interest Only & Term into Retirement team. Leading recruitment of 20 employees.
• Conduct QA to evidence the team is competent & has appropriate knowledge of regulatory requirements.

Cardiff, United Kingdom

• Similar to current role - Underwriting a range of mainstream and specialist mortgage applications (including BTL Self Cert & sub prime), within a £1 million flexible mandate. Interacted with and visited key mortgage.
• Granted an Authority level of £1,000,000 for the underwriting and approval of larger, more complex mortgage applications.
• Made a major contribution to Birmingham Midshires achieving a five star service for the last 6 years of employment and also achieving a Net promoter score in excess of 70%.
• Senior office representative on the Mortgage Plus project involving the setting up of a new mortgage scheme. Analysing the system, staffing levels and business requirements to accommodate the new scheme/product.
• Completed Vertex project on behalf of Birmingham Midshires Solutions. Analysing the whole of the mortgage servicing system, identifying, learning and documenting requirements and procedures.
• Main referral point in a project dealing with the transition of work between service centre sites. Identifying what work was to be transferred, at what stage and what staffing levels are required. Discussed process.

Cardiff

Obtaining the best possible prices from companies both nationally and worldwide, to produce packaging for a large number of retailers. Spent time in the Far East meeting and sourcing new suppliers, securing new contracts and expanding business relationships.

Ba (Hons), Business Studies

Education record