Stuart Hook Email & Phone Number

Milford, GB

Solution Architecture and Sales (SAaS) Director accountable for all infrastructure bid and related services provided by CGI to our clients in UK.Working with our client facing BUs I define, validate and promote our strategy ensuring involvement of preferred partners and/or tactical solutions to deliver business benefits whilst minimising integration effort.

Reading, England, United Kingdom

Infrastructure Delivery Director responsible for Manufacturing, Retail and Construction sector leading a team of 40 service managers, project managers and architects. Directly led major infrastructure transformation programme for major UK house builder delivering a total data centre hardware refresh programme including bidding, selling and delivered WAN.

Leatherhead

Joined existing CGI major account as part of senior recovery team for a failing transformational outsourcing contract. Built strong relationship with new client team and put together and helped deliver major service improvement programme to dramatically improve the quality of service provided. Over 9 month period, the improvement programme has addressed.

Leatherhead

• Following CGI takeover, integrated 3 separate Telecoms into one coherent team whilst addressing service risks and identifying service and cost improvements.Defined business case for and then successfully delivered.
• Novation of circa third party contracts back to CGI
• Contractual discussions with BT over poorly defined CCN’s and continuing WAN/LAN/Voice services
• TUPE of staff
• Managed procurement exercises for services replacing BT services
• Exit of infrastructure from BT Data Centres

Leatherhead, United Kingdom

• Joined Logica as a permanent employee to run the UK Telecoms team providing Telecoms support to over 100 UK customers. Objective was to rebuild Logica’s Telecoms stream capability in the UK, address existing service.
• Successful completion of initial eight week stage of Global Telecoms pro-ject “Crystal” to capture and detail the global as-is telecoms spend, to work with external consultants to detail a go to market strategy and.
• Recruited Telecoms design team lead and Technical Architects to enable Logica to start determining own Telecoms solutions and to be able to choose which Telco to partner with;
• Recruited Telecoms Operations Manager to focus on end to end service delivery quality with focus on gaining control and management of the Tel-ecoms area by focusing on capturing and understanding existing MI data.
• Rebuilt commercial relationship with BT GS and got resolution on a num-ber of outstanding commercial issues leading to a price reduction of over £350k per annum and a clear improvement in service quality by getting.
• Identified and defined clear delivery strategy to position Logica to provide Telecoms services post BT GS contract.Following CGI takeover of Logica in August 2012, appointed UK Head of Telecoms in Infrastructure.

Working From Home

Responsible for business development for Logica UK TelecommsContract working at Logica working as part of the Infrastructure Management Telecoms team focusing on pre-sales engagement and re-defining Logica’s telecoms offerings. Redefined the engagement process and introduced standard format proposals and cost templates with BT GS to improve clarity.Role.

• Recruited to own, lead and deliver the service delivery elements of outsourcing solutions working on bids in range of £25-£100m, with a range of accounts in Local Government and Devolved Agencies sectors. Working with.
• Defining end to end service solution and ensuring deliverability of solution, with full responsibility for service excellence;
• Identifying and defining service improvements and plans to deliver the benefits identified, including demonstrating alignment of services to customer’s strategies;
• Led service elements of customer dialogue including negotiation of SLA’s;
• Reviewing delivery of existing accounts and identifying substantial service and financial improvements;
• Responsibility for driving adherence to BC/DR and risk plans for accounts in sector;

• Two parts to this role – initial focus on keeping the lights on from a service perspective for both Fujitsu’s clients and internal network with full responsibility for all service delivery. Subsequently, having hired.
• Worked with Director of new organisation to help define new management structure and role definitions and involved in recruitment of other members of leadership team;
• Responsibility for delivery of shared network service to over 100 customers;
• Project governance over major core network update programme;
• Responsible for starting account engagement to assess satisfaction with service and managing SIP to address areas of concern to improve satisfaction
• Led team to implement number of lean process improvements projects to optimise service delivery;

• Recruited to identify and implement range of improvement programmes across the unit to improve quality of service whilst driving substantial cost efficiencies. Primary activities and achievements:
• Developed and implemented service improvement plan covering capability unit;
• Worked with operational leads to identify opportunities to drive productivity improvements;
• Sponsored projects to shift left work to near-shore capabilities;
• Managed project to create service descriptions, OLA’s and service component definitions to define services offered;
• Drove exercise to clearly identify service component costs;

Head of Service Delivery for Automobile Association account. Responsible for all service and project governance across account delivering VME mainframe hosting and processing services and application maintenance and development services. Matrix management of 4 SDM’s, 4 PM’s and approx 110 staff. Developed a very strong customer relationship across all.

New business Service Delivery Manager for Civil Government accounts working on a range of bids to ensure the service design was architected correctly and in line with ITIL guidelines.

Service Delivery Manager responsible for full IT, applications and telecoms outsource for George Wimpey, a major UK house builder, supporting over 2500+ seats across 30+ major locations.

• Technical consultant and Project manager for Logica involvement in a large worldwide integrated supply and demand optimisation project for BP Chemicals, a major chemicals organisation. Primary activities and.
• Project interface into global project based in USA;
• Worked with customer business functions to identify data requirements to feed optimisation project;
• Organised collaboration with numerous 3rd party IT support organisations and in-house operations staff to deliver interfaces from chemical sites operational control systems;
• Grew Logica’s involvement in project from initial £60k / 3 months to £300k / 18 months by identifying additional areas of work;
• Due to reputation gained, was asked by customer to perform similar role during integration of systems for joint venture with Solvay – a Belgium chemical organisation;

Self employeed consultant speciliasing in Technical Consultancy, Systems Analysis and Design on AS/400 and RPG. Contracts included Logica, British Airways Holidays and Cunard Line Limited working on a number of year 2000 migration projects and ERP interfaces including EDI and middle-ware/EAI implementations

Recruited to prepare UK operations for Pan European ERP implementation, working with US and European MIS management.Promoted to UK MIS Manager with responsibility for IT budgets, operations, projects and staff. Involvement at UK board level during re-organisation of UK business to reduce overheads and costs including office closures and set-up of home.

Technical consultant providing systems analysis and developments for a number of organisations specialising in support of manufacturing software supporting operational systems including just in time operations.

Senior analyst providing support and development for company’s logistics, sales and accounting systems. Acted as IT Manager for 3 month period following departure of previous manager.