Stuart Hooper Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

- Integral to the Transition of a new major contract into Datacom Support, ensuring Due Diligence and knowledge transfer was completed prior to transition- Providing leadership and support to a newly created Wintel support team, operating within a new structure for dedicated client support- Generating and negotiating new processes and procedures with the.

North Ryde

• Senior MS Operations Team Lead - Digital Workplace; Providing Leadership and Support to a team of 13 IT professionals who specialise in Winapps and Linux
• Managing the resourcing requirements of a 24x7 on-call operation.
• Working directly with Operations Directors, Service Delivery Managers and Clients to provide Continual Service Improvement.
• Point of escalation for Wintel and Linux operational issues.
• Continual evaluation of process improvement, systems and practices within the… Show more Senior MS Operations Team Lead - Digital Workplace; Providing Leadership and Support to a team of 13 IT professionals who.
• Continual evaluation of process improvement, systems and practices within the team.

Olympic Park, Sydney

• Working a repeating 24x7 shift pattern of 2x 12 hour days, 2x12 hour nights, and then 4 days off.
• Leading and mentoring a team of 9 engineers covering multiple competencies (Wintel, UNIX, Networks, Messaging, Backups and Storage)
• Performing the duties of the Service Restoration Lead out of hours and providing Operations Management
• The SRL role is for Major Incidents. It is tasked with returning the failed service to normal operations as soon as possible. This could be a full fix or… Show more Working a repeating 24x7 shift pattern of 2x 12 hour.
• The SRL role is for Major Incidents. It is tasked with returning the failed service to normal operations as soon as possible. This could be a full fix or a workaround.
• Ensuring that incoming cases are resolved within SLA

Sydney CBD

• Mentoring and leading the operations team supporting the companies, and third parties infrastructure
• Creating a new change process, where none existed before
• Creating and maintaining processes and standards to ensure that the infrastructure was impacted as little as possible
• Managed the UniqueWorlds move from a small office to a much larger building.
• Specifying and provisioning the new server room, all cabling and telephony
• Move of all company servers into new server… Show more Mentoring and leading the operations team supporting the companies, and third parties infrastructure

Coventry, United Kingdom

• Varying roles, encompassing desktop support, server support, project work to roll out new applications.Finally ended up running the companies internal infrastructure, supporting 30+ Production servers, and 50+ Dev.
• Leading a team of 4 engineers looking after the internal Infrastructure
• Responsible for the production infrastructure
• Providing Server and infrastructure procurement and upgrade recommendations to Senior… Show more Varying roles, encompassing desktop support, server support, project work to roll out new applications.Finally ended up.
• Providing Server and infrastructure procurement and upgrade recommendations to Senior Management.
• Relocation Project Leader.