A commercially-driven leisure and event management professional with over 18 years of leadership experience in high-profile venues and diverse operational settings. I am recognised for delivering strong financial results, achieving operational excellence, and building productive relationships with key stakeholders. Currently serving as Venue General Manager at the Copper Box Arena, I lead a team in the strategic and day-to-day management of this iconic venue, ensuring seamless service delivery, safety compliance, and exceptional client satisfaction for both sporting and non-sporting events. My commercially-focused approach has enabled significant revenue growth and high performance against financial targets.I bring a unique mix of experience across leisure, hospitality, and event management sectors, which has allowed me to develop adaptable skills and a customer-centric mindset that aligns well with stakeholder expectations. My work spans collaboration with national governing bodies and high-profile clients, managing events like the Vitality Roses Netball International series, the British Basketball League, and esports tournaments, which demand precision, efficiency, and an unwavering focus on safety and guest experience.In addition to my focus on financial and operational performance, I am passionate about creating engaging, inclusive environments for diverse communities and stakeholders. My role has involved not only venue management but also leading cross-functional teams, developing staff training programmes, and fostering a culture of excellence in service delivery. I excel at managing complex logistical requirements and balancing commercial objectives with a commitment to community engagement, delivering high-impact events that resonate with a broad audience.With a background that includes elements of hospitality and hotel management, I am well-versed in providing exceptional service while ensuring operational efficiency and financial accountability. I am motivated by new challenges and am dedicated to bringing my skills and insights to environments where I can drive value, foster strong relationships, and deliver outstanding results in commercially-focused and high-profile settings.