Stuart Irvine

Stuart Irvine Email and Phone Number

Head of Service and Support at Cashfac @ Cashfac
london, england, united kingdom
Stuart Irvine's Location
Motherwell, Scotland, United Kingdom, United Kingdom
Stuart Irvine's Contact Details

Stuart Irvine personal email

n/a
About Stuart Irvine

I am a highly skilled IT Professional focused on Service and Support Operations in a management capacity.

Stuart Irvine's Current Company Details
Cashfac

Cashfac

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Head of Service and Support at Cashfac
london, england, united kingdom
Website:
cashfac.com
Employees:
75
Stuart Irvine Work Experience Details
  • Cashfac
    Head Of Saas And Support
    Cashfac May 2019 - Present
    Livingston, Scotland, United Kingdom
    I am experienced Head of Support providing management and direction of support to internal and external stakeholders. My career has taken me from 1st line support through to the position I am today giving me all of the required skills to not only manage teams effectively but also support staff with my product expertise.One of my strongest skills is understanding that to manage effectively, relationships with individuals is key; understanding every individual has different ways of learning and every individual also requires different approaches to allow them to reach their potential.
    View
  • Cashfac
    Service Desk Team Lead/ Manager
    Cashfac Feb 2018 - Mar 2019
    Livingston
    View
  • Iron Mountain
    Rms Systems Administrator
    Iron Mountain Jan 2013 - Feb 2018
    Livingston
    Responsible for 2nd/3rd line support of bespoke hosted client application, including system monitoring via Solarwinds technology and manual monitoring of Application and database servers.Dealing direct with our client regarding system issues, queries and upgrade projects.Performing testing, troubleshooting and fixes on issues arising from an application or data perspective.Responsible for sending weekly and monthly system performance reports to senior internal management and the external client to ensure adherence to strict SLA's.Direct involvement in annual system upgrade from project start to Go Live.Responsible for liaising with IT security team regarding annual PEN testing of the system to ensure application servers are adequately safeguarded.Ad-hoc SQL support, including querying the database, investigating and correcting data errors and extracting reports based on requests from the business.
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  • Iron Mountain
    Application Support Analyst
    Iron Mountain Jan 2011 - Dec 2012
    Providing 2nd line support to a wide range of internal company applications.Provide reporting and data uploads for internal staff on bespoke company applications.Sole responsibility for liaising with external provider with regards the Iron Mountain Exact application installation and on-going support. Including all support, upgrade tasks and projects of an IT nature.
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Stuart Irvine Skills

Business Analysis Active Directory Service Delivery Application Support Incident Management Problem Management It Service Management Troubleshooting Sql Microsoft Sql Server Technical Support Software Documentation Blackberry Enterprise Server Windows 7 Citrix Oracle

Stuart Irvine Education Details

  • Forthvalley College
    Forthvalley College
    Computer Science
  • Drexel University
    Drexel University
    Accounting
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  • Bell College
    Bell College
    Computer Science
  • Caldervale High School
    Caldervale High School

Frequently Asked Questions about Stuart Irvine

What company does Stuart Irvine work for?

Stuart Irvine works for Cashfac

What is Stuart Irvine's role at the current company?

Stuart Irvine's current role is Head of Service and Support at Cashfac.

What is Stuart Irvine's email address?

Stuart Irvine's email address is be****@****e.co.uk

What schools did Stuart Irvine attend?

Stuart Irvine attended Forthvalley College, Drexel University, Bell College, Caldervale High School.

What skills is Stuart Irvine known for?

Stuart Irvine has skills like Business Analysis, Active Directory, Service Delivery, Application Support, Incident Management, Problem Management, It Service Management, Troubleshooting, Sql, Microsoft Sql Server, Technical Support, Software Documentation.

Who are Stuart Irvine's colleagues?

Stuart Irvine's colleagues are Kirsty Selkirk, Cf Admin, Cm Barker, Samantha Hall, Jamie Barbour, Bethany Nelson, Lee Campbell.

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