Stuart Isted Email and Phone Number
With over three decades of experience in the financial services and fintech sectors, I am an accomplished Managing Director specializing in driving business growth and strategic initiatives across the Middle East and Africa. My leadership roles have equipped me with a deep understanding of regulatory compliance, risk management, and financial oversight, particularly in the crypto exchange and payments industries. I have a proven track record of developing and implementing innovative business strategies, forging strategic partnerships, and managing cross-functional teams to achieve organizational objectives.Set up and executed the regional strategy for Crypto.com to secure the first Full Exchange License and Operating Permit from the Virtual Assets Regulatory Authority (VARA). This comprehensive initiative involved establishing Client Money Safeguarding bank accounts, Operational accounts, and Settlement accounts with a global tier 1 bank partner, ensuring compliance and financial integrity.Previously serving as the Commercial Director at Network International and General Manager at Euronet Worldwide, along with senior leadership positions at First Data | Western Union and Visa, I have successfully developed and executed fintech enablement platforms and growth strategies. I have managed portfolios with substantial annual revenues, consistently exceeding targets year on year. My experience extends to establishing strong relationships with key industry stakeholders, including financial institutions, regulators, and technology providers. I have a demonstrated ability to navigate complex regulatory frameworks to ensure compliance and operational excellence.In addition to my leadership roles, I have a solid background in business development, strategy formulation, and technology innovation. I have managed diverse client portfolios, implemented data-driven strategies, and played a pivotal role in the development and launch of innovative payment solutions and digital platforms. My extensive payments experience, coupled with my practical "can-do" attitude and strong interpersonal skills, positions me as a versatile leader capable of driving organizational success in the rapidly evolving financial landscape.
Paytech Payment Solutions
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Chief Executive OfficerPaytech Payment Solutions Nov 2024 - PresentExciting News!I’m delighted to announce the launch of PayTech.ae, a visionary new company dedicated to reshaping the financial landscape with innovative solutions and unparalleled expertise!At PayTech.ae, we specialize in four key areas to empower businesses and drive transformation:- Merchant Solutions: Delivering tailored payment and business solutions to help merchants optimize operations and enhance customer experiences.- Fintech Enablement: Partnering with businesses to build, scale, and innovate within the fintech ecosystem, unlocking growth opportunities.- Alternative Payments: Expanding payment possibilities with cutting-edge solutions that cater to evolving consumer preferences and global trends.- RWA Tokenisation: Pioneering the tokenization of real-world assets (RWA) to unlock liquidity, enhance transparency, and create new avenues for investment.We are especially proud that PayTech.ae is a homegrown venture in the United Arab Emirates – a nation renowned for fostering innovation, embracing technology, and driving business growth. The UAE's dynamic ecosystem and forward-thinking vision have provided the perfect foundation for us to launch a company that aspires to lead in the global financial services space.Our mission is to lead the charge in providing impactful solutions that bridge the gap between traditional and future-forward finance.We’re excited to collaborate with like-minded professionals and businesses as we embark on this incredible journey. Let’s innovate, transform, and shape the future of finance together!#PayTech #Homegrown #UAEInnovation #Fintech #MerchantSolutions #AlternativePayments #Tokenisation #BusinessGrowth -
General Manager, Middle East And AfricaCrypto.Com Sep 2021 - Nov 2024Singapore, SgGeneral Manager for the Middle East and Africa, overseeing all operations of the local business unit. Responsibilities include formulating overall strategy, managing the team and establishing local policies. Working closely within the Group to ensure the successful launch of our products in the regionStrategic Planning: Develop and implement business strategies to drive growth, expand market share, and achieve company objectives in the crypto exchange market. This included deep dive review into the regulatory framework and assess the right regulatory, drive the application process from initiation, through to being issued the first Global Exchange Virtual Asset Service Provider license from VARA for our full range or products.Operational Oversight: Ensure smooth day-to-day operations, including trading activities, customer support, compliance, and risk management.Regulatory Compliance: Stay updated with evolving regulatory requirements related to cryptocurrencies and ensure the exchange operates within legal boundaries. Implement compliance programs to mitigate regulatory risks.Marketing and Branding: Develop and execute marketing strategies to attract new users, increase trading volumes, and build a strong brand presence in the competitive crypto exchange market.Partnerships and Alliances: Establish and maintain relationships with key industry stakeholders, including blockchain projects, financial institutions, regulators, and technology providers. Explore partnership opportunities to expand services and offerings.Customer Engagement: Focus on customer satisfaction by providing exceptional support, addressing feedback and concerns, and continuously improving services to meet user needs and expectations.Risk Management: Identify, assess, and manage risks associated with market volatility, cybersecurity threats, operational issues, and regulatory changes. Implement robust risk management strategies and protocols to safeguard the exchange and its users. -
Commercial DirectorNetwork International Dec 2019 - Sep 2021United Arab Emirates, Ae• Constructed and executed the Fintech Enablement Platform, this is a collaboration between processor, bank and a number of Fintechs in different verticals, the Bank provides bin sponsorship, regulatory and scheme management, Network the payment processing, this enables the Fintechs to focus on business building • Responsible for the development of existing and new business to Network International, sourcing, prospecting and signing new banking and financial services customers to Network Internationals payment processing capability.• Developing relationships and strategic sales opportunities, including partnerships in non-traditional and adjacent markets • Ownership and management of a Portfolio of clients with in excess of $336m of annual revenue, with stretching targets year on year• Created and executed Network Internationals Fintech enablement Platform, partnering with local banks to support bin sponsorship and regulatory governance from central banks• Build and executed a sales pipeline of credible sales opportunities across the MENA region• Built a training and upskilling program to develop account manager experience and sales opportunities to place product• Developed account level strategies and product gap analysis documents to focus on increased revenue opportunities from existing clients -
General ManagerEuronet Worldwide Dec 2018 - Dec 2019Leawood, Kansas, Us- Manage profit and loss statements and account for costs and revenues- Allocate budget resources for supplies, equipment, marketing, and personnel- Create and execute multiyear strategy for growth and regional development- Responsible for Sales and Business Development, growing and harvesting existing and new clients’ business- Oversee day-to-day business operations- Provide leadership at all levels of the organization- Communicate and embody the company vision and values- Build up the company by recruiting, interviewing, hiring, and mentoring new talent- Define and implement policies and performance standards- Evaluate employee performance and provide additional coaching and support as needed- Assess departmental and company performance and devise plans for improvement -
Head Of Account Management, Middle East And AfricaFirst Data Mar 2015 - Sep 2018Brookfield, Wisc., Us• Responsibility for the regional Revenue from existing clients Manage a team of Senior Account Directors who are responsible for protecting and growing revenue from existing portfolio of clients across the Middle East and Africa, this includes presenting though leadership, consultative and value-based selling and executing account level strategic plans I am extremely comfortable dealing with the C suite of our clients business, presenting a consultative view on payments, 2017 I implemented an Advisors service for First Data, using Data analytics to drive accelerated customer acquisition and usage, whilst also highlighting Spend Trends and Portfolio Optimisation• Responsibility for New Business I am responsible for new business opportunities that arise from existing client base and new to company opportunities, 2017 has seen our largest new business win which was as a result of a merger of two organisations, through a challenging RFP process, First Data was awarded the contract. I have also implemented discipline and governance around deal qualification, how we present the opportunities across the senior stakeholders in the organisations to obtain executive approval and how we position our solutions and services to differentiate from our competition ensuring we incorporate all our company assets that include centralized database for product, presentations, and proposals• Financial Capability I am responsible for the development of business plans, business cases and financial proposals that are included in our proposals, these deals have to be constructed and be placed within the acceptable revenue, EBITDA or payback criteria, or with exceptions and key stakeholders managed. My typical deal term is between 7-10 years, annual revenue is circa $70m, average deal size between $50m-65m and my largest deal in 2017 is between $150m - $200m -
Director Business Development - Digital And Emerging Markets, CemeaVisa Feb 2012 - Mar 2015Foster City, California, Us• Delivery of the Visa Emerging Markets Digital, CEMEA Region, Operating Plan and Strategy• Develop and Management of Sales Pipeline and Relationships.• People Management and Stewardship.• Financial Management, Planning and Compliance -
Business Development LeaderVisa May 2008 - Feb 2012Foster City, California, Us• Contribute to the continued development of the UAE Country strategy I have responsibility to meet and exceed the revenue targets for my client portfolio, ensuring decisions are both strategic and tactical and contribute to achieving organizational objectives Align client strategies to Visa’s strategies and key focus areas Identify P&L opportunities for the clients• I have built very strong relationships between Visa and my portfolio of clients’, in addition to key stakeholders in the UAE including the Central Bank, key Government departments, Bankers Association, Vendors, Processors and non traditional partners such as Telco’s Shopping mall/retail and hotel chains• In my current role it is essential that I have solid internal relationships to drive product development and launches, business wins in the past 12 months include but not limited to Premium – 8 New and upgrade programs Co Brands – 4 New co brand programs Mobile – 2 Mobile opportunities identified Ecommerce – numerous e-commerce opportunities launched in multiple categories Commercial – 3 Corporate and SME programs launched Prepaid – programs launched in the following segments, Shopping mall, Corporate incentive, Payroll, Gift, Travel, Government, Youth Fraud and Risk and Processing (VisaNet) – Workshops held with key clients and including the Central Bank Consultancy – 3 Consultancy assignment initiated • I am able to operate with limited guidance in complex environments and as part of a wider team, taking ownership for account planning and submission of product propositions to Clients for consideration, this includes developing individual business case justification for investment decisions and proposals to Regional Management for approval.• My current role reports directly to the GM of Visa Middle East FZ LLC, I communicate effectively across all levels of Visa Management and communications across multiple regions, time zones and key Visa stakeholders -
Senior Account Director, Middle East, North Africa And PakistanFirst Data Corporation Sep 2000 - May 2008Brookfield, Wisc., Us• Develop and grow key consumer finance accounts through the strategic alignment and execution of First Data solutions enabling the delivery of business plans and objectives• Delivery of innovative products from concept to delivery including: Loyalty, Pre-paid, Islamic and Conventional Card products Data Analytics, Fraud & Risk Management, Consumer Loans, Personal, Installment, Islamic, Auto finance, and ATM channels.• Contract negotiations and renewals • Deliver aggressive revenue targets• Representation of company at Senior Executive / Board level• Identification and initiation of regional M&A targets. -
Service ManagerFirst Data Corporation 2000 - 2004Brookfield, Wisc., Us• Ownership for a portfolio of High Net worth Offshore, European and Middle Eastern based clients, within the Client Service Management department. Providing consistent Single point of contact for Operational and Service Management issues including all products and service solutions supplied from the organisation.• Proactively use and managed the internal areas of expertise to ensure current issues and desired requirements are met and exceeded• Ensuring that Clients are up-to-date with new functionality and Solution Sets available on all First Data platform• Manage day to day team issues and staff: - Identify and co-ordinate training requirements for staff and clients Manage stock control, invoicing, billing and MI reports for key performance indicators and identification of potential weaknesses for immediate process review Provide constant support to client to ensure maximum system functionality is achieved.• Following significant business wins and re-shaping of the organization, I re-located to Dubai to perform the Client Service Managers and Client Management role based in the Region. In addition, I recruited and shaped the local Client Service and Account Management teams to perform functions previously controlled centrally from outside the region.• Develop and maintain Client Relationships to maximize revenue whilst maintaining high satisfaction, building long-term strategic relationships with Clients, including migrating significant portfolios from software versions and legacy processing to First Data’s strategic processing environment. -
Project Management - Solution Design And ImplementationNatwest Bank Sep 1998 - Feb 2002• Project Manager of several high profile income generation and mandatory cross-functional business change projects. • Day to day management of projects using PRINCE 2 methodology and tools including:- Project Board meetings Project development groups Stage reviews Impact assessments and risk analysis • Shaped the output from Directors/Executives into Market winning and income generation propositions• Managed relationships across a wide diversity of business units, recommending the scheduling of NatWest Cards projects through the Operational Plan process into the Directors of the business who then made strategic business decisions.• Management of the strategic alignment database.
Frequently Asked Questions about Stuart Isted
What company does Stuart Isted work for?
Stuart Isted works for Paytech Payment Solutions
What is Stuart Isted's role at the current company?
Stuart Isted's current role is PayTech.aeEx Crypto.com | Ex Visa | Ex First Data | Ex Euronet | Payments | Web3 Digital Transformation | Member of Visa Merchant Advisory Counsel.
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