Overseeing and coordinating the efficient functioning of the automotive service department. Managing a team of technicians and service advisors, ensuring that they adhere to high-quality standards and customer satisfaction. Developing and implementing streamlined processes to enhance workflow and optimize service delivery. Handle customer inquiries, provide detailed information on services, and address concerns to maintain positive client relationships. Strategic planning for resource allocation, inventory management, and scheduling to meet both customer demands and business objectives.

Dynamic and results-oriented Fixed Operations Director with a proven track record of optimizing operational efficiency and enhancing overall performance in automotive service departments. A strategic leader experienced in overseeing service, parts, and warranty operations, driving process improvements, and ensuring exceptional customer experiences.

Experienced customer-focused professional with a successful track record in customer retention strategies and relationship management. Proven ability to reduce churn, enhance customer loyalty, and contribute to overall business growth.

Accountable for the weekly onboarding of new clients on-site, ensuring a smooth integration process. Cultivate and sustain strong relationships with customers, serving as a dedicated point of contact for inquiries and support. Collaborate with Owners and Front Office Directors to identify and address organizational weaknesses, contributing to continuous improvement and operational efficiency.