As Regional expert, convert and develop strategy into defined programmes. Implement significant changes including regulatory RISK programmes to deliver the Company’s three-year plan within the South West whilst supporting CSR strategyTarget Operating Model, managing regional plans to improve the service to customers, developing each site to deliver for all customers. Risk Management – Managing the risk across each site and ensuring Implementation of new FCA Consumer Duty legislation. Stakeholder Management creating lasting relationships with external partners to develop and support CSR model. Worked with Heart of the South West Careers Hub supported development of apprenticeships within Schools by Enterprise Advisors from Branch Manager populations. Delivering Financial Education and Knowledge to schools across the South West. Building Community relationships to develop relationships to work within communities that we represent to provide support and resource for those that need us. Raised £3.5m in the last 8 years for 30+ different charities, supporting and organising various charity events that deepen our footprint within the community and builds trust amongst colleagues and customers.Created a thriving working environment for colleagues in their day to day life, whilst ensuring balance with family/personal goals by providing opportunities to support their community and develop their skills. Digital Adoption of Online Tools which aligned across DORA requirements and delivered new tools such as 'chat bot' and 'my money manager' that improved customer experience and increased security. Implementing Government Initiatives. 'Access for Cash' - Santander's lead for the business readiness. Cyber Security, Scams and Security – Supported programmes across Santander, Trading Standards, Age UK and Alzheimer’s Society to deliver change to tackle threats and scams across vulnerable groups.

Role in a nutshell was to create the vision for CRM activity within Santander Group by planning, influencing, team management and effective support and training delivering a new CRM Operational Platform compatible with Global solution.

Position created with takeover by Santander Group to develop and Manage the Commercial Model across the 700 Branch Network. This included developing opportunities and maximizing productivity across all roles within Branch Network

Managing Risk profile whilst promoting the Investment and Savings element of the business area to enable achievement of strategic objectives in terms of product, processes and services, financial controls, quality and resourcing in a way that accorded with Abbey’s Brand Value promise.

Regional Manager for sites across South East managing resources and projects to deliver customer excellence and product promotion whilst ensuring Vision is shared

Running Branch with 40 colleagues presenting opportunities for our customers and non customers on how to meet their financial needs across differing specialisms

Running Branch with 40 colleagues presenting opportunities for our customers and non customers on how to meet their financial needs across differing specialisms

Providing advice and guidance to customers requiring financial planning advice and Mortgages