Stuart Jones Email & Phone Number

Cardiff, Gb

Cardiff, Wales, United Kingdom

Cardiff, United Kingdom

• Oversee and monitor systems, processes and procedures ensuring that we meet agreed regulatory requirements • Process design and enhancements to improve efficiency and facilitate continuous improvement.• Integral to the successful delivery of Global system migration project• Working closely with other 2nd line risk functions; not limited to Business Security, Financial Crime and Conflicts teams. • Identify developing risks and detecting any themes, escalating these to the relevant teams or senior Risk leaders. • Responsible for guiding and training the wider Independence Team on internal risk control processes and any changes to reporting requirements • Liaise with senior stakeholders/internal clients in relation to scoping, planning, developing and delivering services.• Maintaining effective workflow management within the monitoring support team, ensuring there is adequate coverage based on work volumes and impending deadlines • Collaborating with Consulting team to develop robotics to automate the process of extracting relevant data for investment account reconciliations

Cardiff, United Kingdom

• Prioritisation/allocation of tasks, training, development, and account audits with feedback and action plans. • Consulting with senior business stakeholders; handling highly confidential and complex information and ensuring business compliance against policy, mitigating the risk of breaches resulting in financial penalties. • Preparation and distribution of relevant MI – highlighting successes/anomalies/potential risks• Continuous Improvement – Identifying issues/areas of opportunity, designing and implementing new processes through staff training and ongoing support • Regular interaction with other business areas raising awareness of required process and compliance. Delivering training and awareness sessions across the department.

Cardiff, United Kingdom

• Global Account Management and Customer Service, specialising in Risk & Compliance• Consulting with senior business stakeholders; handling highly confidential information and ensuring business compliance • Ownership of a high volume of complex queries on a daily basis. • Regular interaction with other business areas raising awareness of required process and compliance

Bournemouth, United Kingdom

• Account management for high value (up to and over £1 million) business transactions, ensuring process compliance and mitigating business/customer risk through regular reviews, communication and reconciliation• Project Involvement – key SME for business area process improvements • Continuous Improvement – from issue/opportunity through to successful implementation• Regular production and analysis of complex financial transactions MI – identifying and flagging potential issues, fixing at source wherever possible. • Presenting complex information to peers, senior management, other business areas and third parties – often at a global level. . • Strict adherence to internal SLAs/external regulation, avoiding impacts/financial penalties

Bournemouth, United Kingdom

• Accountability for delivery of stretched business growth targets across the Hospitality division• Delivering results within an increasingly competitive market – regularly reviewing and adapting both individual and team approaches. Increased weekly revenues by 90% between April 2014 and April 2015. • Growing department from 2 to 6 FTE through recruitment, ongoing training and support.• Sales training – Identifying opportunities, matching and establishing needs, objection handling, rapport building and negotiation • People management – target setting, development and support • Customer base growth – Proactive cold and warm lead generation• Commercial negotiation – pricing, staff costs and contract duration• Developing and maintaining strong client relationships to ensure optimal service and repeat business • Candidate procurement, interviews and on-boarding• Sales meetings, presentations and business incentives.

Ba Hons, Business & Management, Second-Class Honours

Activities and Societies: Bournemouth University Welcome Crew, Intramural Football League

A-Levels, Business, Information Communications Technology, Law

Activities and Societies: Football Team Captain, Swimming Team Captain, 24-Hour Charity Badminton Event Organiser