Hellay Australia are a powder blending & packaging contract manufacturer with Golden Fields Nutrition Australia being the only drum drying infant rice cereal manufacturer in Australia.Currently manage all customer accounts for both businesses as well as identifying new business opportunities both domestic and international.

Order entry, claim investigation & processing, answering general telephone & email inquiries from distributors nationally. The role also was to establish areas of continuous improvement by way of streaming process to support the business in centralizing many of the back office activities to India.This role also had close working relationships with demand planning, sales and logistics/warehousing.

Interim role delivering,installing and educating on fall prevention and pressure injury medical equipment to major hospitals and nursing homes in and around Melbourne.

My role is to manage the companys price quoting (for new jobs), tendering activities and general office administration.

Reporting to the CEO, undertook short term contract role to complete the compliance auditing of the Thirsty Camel Bottle shop members in and around metro Melbourne and bayside areas for promotion, pricing adherence,focus brand stocking to name a few. This role also involved educating Thirsty Camel members on how they can improve their bottle shop compliance levels moving forward.

My role was to engage and manage the activities of the Associations State and Territory divisional committees. By utilizing analytic, communication and organizational skills I was able to identify and implement much needed process and procedure change for the Associations members in each State and Territory. It was a hands on and active role that fully utilized all my interpersonal customer management, communication, organizational, continuous improvement and negotiating skills.

I started with National Foods as the International Services Manager and was then promoted to the National and International manager role in the FMCG Dairy and Drinks Division. I was reporting to the Customer Service Director and managed 70 employees which included 5 team leaders. The 5 inbound/outbound customer service teams where Convenience/Foodservice, Distributors, Supermarkets, Cheese/Gourmet and Export operating seven days a week servicing over 60,000 customers nationally which equated to approximately 250,000 orders per month. Not only did I lead my customer service teams through the merger between National Foods and Lion Nathan, I played an active part in the recruitment process of my Team Leaders (and second round customer service team members) as well as mentoring and educating them in Lion Nathans’ culture and behavioral values. I also set the teams’ KPI’s and their adherence to them. My management of these customer service teams saw an overall improvement in levels of customer satisfaction as outlined in my achievements.I also provided input into the Business Solutions Department, identified opportunities to expand the International Services area, managed departments’ budget and forecasting requirements and delivered month end financial reporting and commentary. I worked closely with the sales, logistics, planning & production and international marketing teams to help further grow the businesses international growth strategy.

Reporting to the Managing Director, I managed major accounts, oversaw the running of the office which included five employees. I was responsible for sales forecasting, budgeting, and setting sales targets and KPI’s. My role included sourcing new overseas clients and business opportunities as well as finding reliable and quality suppliers of new products. I was involved with all aspects of exporting product to major overseas accounts - such as invoicing, shipping information, problem resolution, import regulation adherence, documentation etc. I also worked with manufacturers to ensure their products adhere to new FDA import permit regulations imposed by countries such as Thailand, Indonesia and VietnamA major portion of my role here included negotiating and dealing with people at high levels of business – major clients, multinational suppliers, Austrade offices in South East Asia , Victorian Government Departments such as Regional Affairs, overseas government authorities and Federal Government for funding initiatives. My time here greatly developed my communication, negotiation and people management skills.

Moved to Nichimen Australia (Japanese Trading House) to further my sales career in import/export and it was here that I fully strengthened my international trading skills. In an account management role I was responsible for identifying new export markets for manufactured, industrial and agricultural products in Asia while at the same time sourcing products from within Asia for local distribution. I was involved in all aspects of importing and exporting products across a range of industries such as Automotive, Rope & Twine, Packaging and Industrial Foam, Beverage & Snack Food, Health Food, Retail Consumables, Medical/Hygiene, Chemical and Building Materials. During this time I built a considerable contact list with medium to large businesses in a variety of industries across Asia and Australia dealing mostly at the middle to upper management level.

Started my career out of university here at a small import/export trading company who held the Australian distribution rights for medical imaging equipment out of America. This was an account management role sourcing products overseas on behalf of local clients. I negotiated pricing, organized delivery with freight forwarders, managed the LC’s and TT’s and foreign currency bookings.