SummaryThe highlights of my professional career have come from the opportunity to fully utilize my communication, negotiation and people management skills in recent international and domestic roles. I really enjoy roles that stretch myself professionally and require me to engage with individuals and teams alike to make the business shine in a crowded market place.I am always passionate about implementing a ‘customer comes first culture’, that exceeds the customer’s expectations by using continuous best practice processes. In all my roles I seek to improve the relationship between the business, its customers and its own people. In demonstrating my ability to manage senior customer accounts,run projects and solve problems quickly and effectively, I engage cross functionally with internal and external stakeholders, B2B and B2C, to bring about positive win win outcomes for all concerned. Skills & Strengths Creation and ongoing management of multiple cross functional customer service teams Strong account management expertise Project management and stakeholder strategic planning experience Extensive experience with coaching and mentoring of staff Outstanding communication and leadership skills Excellent dispute / complaint resolution and negotiation skills Strong understanding of cultural diversity Utilization of change management skills
Listed skills include Management, Sap, Negotiation, Strategy, and 16 others.