Current role requires the successful mobilisation of £20m of projects. Providing full project management using Prince2 methodology, and prime conduit between Chartwells and client. A highly motivated, customer focussed individual with an excellent record of delivering projects of high quality standard with significant business impact. A strong person with the interpersonal skills and confidence to build highly effective working relationship at all levels. A person who can drive success in others through empowering and developing them. Presentable, adaptable and with a good sense of humour emphasises his ability to work as a team member. The ability to work effectively under pressure, with a desire to develop and challenge myself as an individual.

Full financial and operational control of 15 primary and secondary academy schools covering the Coventry, Nuneaton and Rugby area with a combined annual revenue of £1.4m.• Identifying and resolving customer issues to the satisfaction of all parties.• Managing a team of 32 catering staff including catering assistants, unit managers and area manager.• Responsible for the retention of contracts from tender process to roll out.• Responsible for cost/labour saving efficiencies in order to achieve budget.• Managing and building relationships with head clients, consultant and school business managers.• Holding regular team meetings to ensure everyone is informed of latest efficiencies.• Ensuring adequate staffing to provide excellent customer service.• Preparing and reviewing quarterly market reports.• Evaluating staff performance and recommending improvements on a regular basis.• Preparing and analysing sales reports for submission to stakeholders.• Monitoring operations to optimise productivity and quality.

Sucessfully mobilised £35m of new business for Chartwells. These projects have a six-month plan and execution schedule. As the lead for these mobilisations and the link between business and client, communication has been key. Through lessons learnt and thorough planning combined with regular meetings and open dialogue all target have been achieved.

Providing operational support for a national team of Regional Managers reporting directly to Head of Operations- Centrally co-ordinating sites nationwide for all clients and frontline staff- Co-ordinating new unit mobilisations including equipment orders, recruitment, liaisons with all project parties i.e contractors, clients & relevant internal stakeholders- Demobilisation support including onsite support, CRM and client database amendments.- Working in conjunction with the sales team to create tender documents- Heavy involvement in supporting sales bids and driving all new ventures for new business, liaising with clients during the bid process to clarify information- Working with contracted supplier i.e Techniques & Benchmark. Ensuring they deliver our specific requirements in a timely manner.- Liasing with relevant parties to complete all internal documentation.- Driving improvements in client and unit communication- Managing the Oracle CRM database for multiple sectors including DWP, Quadrant Vending & Eurest Services Foodservice- Maintaining client/contract information & reporting weekly to Strategic Director to ensure board level reporting in accurate. - Brand management, developing an existing brand in line with the business needs - Monitoring and supporting the business in achieving & maintaining health and safety standardsSubject Matter Expert (’24’) InterimSince Oct 2013 I have played a key role in the implementation of the ‘24’ project helping to roll out the concept into the business, attending full training with MCR, building the full Symphony till system including till screen transitions and continuing as BAU support for the following:o Upload of promotions and price changeso Till GUI maintenanceo Customer support via e-mail requestso E-mail site owner - Providing customer support responding to request & querieso Symphony Enterprise subject matter expert (MCR trained)o Assisting with marketing

Responds to incoming phone-calls and resolves questions within specified timescales using scripts and standard call response dialogue.Manages all incoming FM requests to mutual and full resolution, regardless of client or contract. Ensures quality assured procurement services for goods and services using preferred supplies and sub- contractors.Ensure appropriate method of despatch to contractors and obtain completion data for input into the IT system in real time.Calculate quotations and chargeable works using the existing systems and processes.Ensure timescales are met or exceeded.Participate in regular meetings and conference calls with Area Managers, Contractors and other internal customers to contribute to the closure of any events raised.Ensure the highest standard of customer care is used at all times.

- Develop and design templates that can then be introduced into the business ensuring that company branding standards are adhered to.- Re-branding of menus, hospitality brochures, and promotional marketing material.- Producing quality retention customer facing documents for the OPM’s & OPL’s.- Assisting my colleagues and sharing my skills of In-Design, Photoshop and Illustrator.- Having a close relationship with the Sales team to ensure we are all working to the latest designstandards and using the latest company information

- Support: I assisted the Directors and Executives in the day-to-day administrative jobs such as filing, Letter writing and email distribution of documents and memos.- Design: to design various presentations, slide shows & marketing materials. I was also responsible for the production of the Newsletter. This involves collecting the information and designing it using graphic design programs. It is distributed on a quarterly basis to nearly 800 Units.- Mailshots: On almost a weekly basis my colleagues and I were responsible for collecting various communications and sending it out to the entire division.- Filing: to create and accurately maintain a filing system for many different contracts and to produce basic spreadsheets to store many items of information.- Customer Care: Assisting my manager in replying to customer complaints, entering them onto a database and ensuring the correct response is sent.- Health and safety: I have also assisted the health and safety manger in collating Audits and actually attending help and safety meetings and Training (I have a certificate to say I am a Qualified Health and food Safety Risk Assessor).

Artwork: To design and create Logos, Forms & Documentation such as Job application forms, contracts of employment and also all types of personal stationery for large corporate companies. The software programs I used were CorelDraw, Adobe Photoshop & Adobe Pagemaker.Proofing: Checking artwork for errors and mistakes including spelling mistakes, punctuation and grammar. Also a very important part of this job was to lease with the customer and make sure all aspects of the job were up to the specific customer’s standards and tastes.Finishing: I made sure the job was ready at the correct time for the printing to take place, Faxing, Laminating in very large quantities, collating, Numbering, producing pads, binding, and packing the completed job correctly ready for distribution