Direct Software sales into multiple industry sectors across UK and Ireland.Develop and Implement Joint Business plans with key customers.New Product Development – scoping bespoke software solutions alongside customer.Key stakeholder management – both internal and external. End to End Project Management using Agile TechniquesCommercial reviews including cost forecasting and payment schedule.

Promoted to Head of Department and Senior Management Team within 1 yearManage multi-site contact centre teams consisting of over 60 staffIntroduced numerous initiatives to enhance department efficiencies:Including Staff Reviews & Coaching, Sales Partnerships, Supplier Promotion Days, Bank Holiday promotional activitiesMotivational & Sales initiatives including staff rewards and team building sessions.Weekly Sales Reviews with Sales Director to identify areas of concern/growthIntroduced Sales Centre Incentives to drive revenue.Improved department performance on KPI’s:- GOS up 20% year on year- Average Response Time & Call Abandonment Rates reduced by over 50%Successfully delivered several key departmental projects: - New Telephony System - New Customer Relationship Management System - Commercial Contract Care Team devised to manage and service large corporate contractImplemented a new Microsoft Dynamics AX ERP from project conception through to delivery - Training Plans & User Road Maps - Competency Testing & Sign Offs - Workforce Planning

Site visits to key accounts to present business presentations and review service performances.Identify areas on new business to increase contractual spend and profitabilityLong Term Issue resolution – both Internal (suppliers) and External (customers)Sales Development

Identifying business opportunities and collating tendering documentationCreation of dedicated customer service team for Brake Ireland Business within the Contact CentreBusiness Process Mapping – streamlining of function.Long Term Issue resolution – both Internal (suppliers) and External (customers)

All things craft beer...Day to Day running of a busy venue Maintaining financial records of daily, weekly, monthly and annual revenue and GP reportsNegotiating with supply chain to maximise profit marginsDeveloping/Maintaining relationships with over 100 independent suppliers from all over AustraliaMonthly audits of business accountsStock reporting including valuation reports, stock takes, orders and pricing.Selling, Planning and Executing large functions and events

Overseeing all aspects of a business with an annual revenue >$3mSales and Business DevelopmentBusiness Financial and Operational reportsManaging a multinational, multicultural team.Event Management from concept through executionVenue Marketing including social media, external promotions and all in-house offeringsNegotiation of product pricing and control of Profit Margins

Supply Chain ManagementStock ControlEvent PlanningStaff Management and HR dutiesDay to Day Operations

Account SalesAfter Sales CareLogistics PlanningForecasting