Stuart Kosh Email & Phone Number

Acted as corporate ambassador and liaison with key accounts within the Southeast Region. Interacted with ECPs encompassing ophthalmologists, optometrists and opticians. Focused on retaining and expanding existing customer base, as well as directed a series of special projects directed towards the optical marketplace.Launched test pilot program for Peak Vision Rx Sports Eyewear within ECP marketplace. Conducted viability studies for product performance (dual zone lens) and the integration with existing sports-vision frame styles. Conducted education and marketing for the product and developed pricing strategies. Instituted pilot for Essilor Vision Foundation "Adopt a School Program". Selected team to provide vision screenings, eye examinations, and free eyeglasses to targeted Title I Elementary School.Director of Customer Relations (2005 to 2008)Directly responsible for building sales and maximizing gross margins in the Southeast Region. Maintained ongoing communication with lab managers and customer service team to ensure customer satisfaction.Coordinated unique marketing strategies and promotions for the independent eye care professional, buying groups, ophthalmic associations and managed care corporations.Represented region at industry trade shows and organizations. (OLA, Vision Expo East, FOA, etc.)Targeted and built relationships with Optical Schools in the region.Acted as a mentor for Sales Consultants and Customer Service Department to enhance relationships with customers.

Sole senior management professional retained by corporation. Led and managed the daily operation of group of professionals engaged in finishing, surfacing, data entry, stockroom/inventory, maintenance, and customer service. Introduced corporate structure onto family business and created efficiencies. Oversaw all financial operations including accounts/payable and receiving, quality, maintenance, customer service and administration.Led by example to facilitate strong customer service relations. Built strong partnerships with customers to understand their needs and deliver a top quality product. Evaluated changes in the market and customer base and implemented effective market place responses.Prioritized and invested in the development of the organization and its people.Provided ongoing evaluation of employees and their contribution to the company to ensure appropriate compensation.

Developed a culture of customer service within a three-generational wholesale optical laboratory family business. Enjoyed national reputation for consistent quality of lens output. Managed 100 employees full service laboratory processing over 1200 jobs/day Made financial decisions. Managed the sales, marketing and manufacturing functions with a hands-on team approach. Directed the growth of laboratory to $15M annual in sales.Helped prepare business for sales to public corporation.Involved in negotiations of the business to a multinational Corporation.Developed and implemented lens promotions and sales incentives.Maintained customer base in NE and SE regions of USA. Led by example to develop a precise formula for a successful internal call center, customer service team, and field sales force.Oversaw employee evaluations and in-house human resources department.Developed marketing strategies to procure and maintain key accounts.

Bs/Ba, Marketing

Activities and Societies: Alpha Epsilon Phi

Bs, Business Administration