Stuart L. Email & Phone Number

United Kingdom

United Kingdom

Newark-On-Trent, England, United Kingdom

United Kingdom

Retrollectables is an online store selling upcycled retro consoles and retro aesthetic inspired t-shirts, mugs and other merchandise www.retrollectables.co.uk

Northampton, United Kingdom

Sociallubricant.co.uk Freelancer catering to small businesses, charities and independent creators to help create engaging copy to allow them to improve and maintain a bigger and better social media presence. Whether it's one off consultancy, running a 6 month ad campaign or looking after the daily running of your social media channels, I'm here to help. Website under construction but coming soon.

London, England, United Kingdom

London, England, United Kingdom

Creating and maintaining web pages for the digital magazine Heart MattersCreating and scheduling newsletters Photo and asset editing for company wide use

London, United Kingdom

Role Summary: Writing engaging copy for all social media platforms to highlight news and research stories to the MS community as well as promoting events to increase fundraising efforts; leading on some social media campaigns (i.e. Volunteers Week); responding to comments and messages from the public across all platforms to engage with audiences and work with the helpline team to ensure vulnerable supporters get the help they need; provide analytics; paid ads and KPI reports for campaigns.Successes: *Created copy for Christmas campaign in association with a national newspaper*Increased number of supporter blog writers for community blog*Made Instagram their fastest growing channel

London, United Kingdom

Role Summary: The recruitment, training (planning and delivery) and induction of new practical examiners; any refresher training for existing examiners; the exit point of examiners’ relationships with ABRSM; identity checking for DBS checks; arranging the distribution and return of relevant examiner materials; Other ad-hoc dutiesSuccesses:  The recruitment, training (planning and delivery) and induction of new practical examiners, critical to ensuring the company has sufficient examiners available to deliver our services.  Improved the processes for the distribution and return of relevant examiner materials to ensure confidential materials are tracked at all times to prevent breaches of security. A key figure for revamping the application process to encourage greater number of applicants to apply through updating the role information and proposing new digital media efforts to make the role more appealing.

London, United Kingdom

Role Summary: First point of contact in the critical customer-retaining Quality Assurance Team, dealing with c. 1000 cases per year; registering all complaints and appeals on the Appeals Database and session logbook with close attention to detail; writing response letters to customers; maintaining highly accurate records in database and other records.Successes: Writing response letters to customers, outlining the findings and delivering this in a factual yet sensitive way with a very high rate of satisfaction at first response.  Design and implementation of a positive feedback platform which resulted in the company receiving more positive feedback than complaints for 2 out of 3 exam sessions that year.  Implementing database developments and process improvements to streamline team operations to facilitate maintaining of highly accurate records in databases and other records. By doing so I slashed the use of paper in our department by going paperless which saved over 9,000 sheets of paper a year and increased the response rate from 6 weeks to 2 weeks.  Preparing reports/statistical information e.g. Examiner marking statistics to provide to examiners on an annual basis to ensure consistency is achieved at all times.

Southend On Sea, United Kingdom

Role Summary: Providing business critical advice and guidance for Business customers; trainer for new starters and referral point for customers who have called for their issue to be escalated. Successes:  Provided business critical advice and guidance on the management of accounts and facilities available to customers and internal relationship managers, all whilst exceeding agreed KPIs. Referral point for escalated concerns from team members, with a high success rate of resolution on the first contact.  Created effective learning tools to aid staff development and provided valuable and well-constructed feedback, including 88 process maps as a referral guide for new staff when the department was moved to Scotland to ensure a smooth transition in service for customers. Used superior knowledge of host systems, such as AS400 to take part in important sessions with senior figures to resolve system defects, suggest work arounds and training roll out within the company.

Southend On Sea, United Kingdom

 Improved systems and processes to ensure transition of paper system to paperless digital system was as smooth as possible. Assisted the claims teams reach their targets in highlighting possible fraudulent claims and potential recoveries from third parties which ensured savings for the company.

Bachelor Of Arts (Ba), Music Technology, 2:2

Music technology and production

Hnd, Music Production

Studied music technology at South East Essex College, Southend - part of The University of Essex.

Bnd, Music Technology, Merit, Merit, Pass

Studied music technology at South East Essex College, Southend - part of The University of Essex.

10 Gcses Grade C Or Above Including Maths And English.

Activities and Societies: Football, badminton and playing in a band which I continue to do to this day. I obtained my GCSEs at this.