Managing of the motor claims team to provide an efficient service

Responsible for the sales of pre paid funeral plans through intermediary channels such as IFA's, Accountants, Solicitors, Will Writers and Building Societies.

Responsible for the delivery of volume appointments for Financial Consultants within the constraints of the business. • Delivery of circa 7,000 appointments per annum• Performance manage sales teams• Operate to a compliant company and regulatory standard• Operate within budget• Coach and develop sales teams• Build relationships with Area Managers and Head Office Managers

Project managed the building of new residential properties to high specifications to controlled budgets or personalised design and build to clients specifications.

Responsible for the delivery of mortgages, general insurance, responsible for c39 staffDirect Reports1 Key Account Manager, 6 Business Development Managers, 2 Office Managers, 30 Processing /Sales staff• Delivery of £385M of mortgage applications, moving performance from 82% to 112%• Delivery of £72,000 of general insurance commission moving performance from 29% to 86%• Manage the intermediary call centre operation to exceed minimum service standards• Coach and develop Key Account Manager and Business Development Managers• Delivered an 89% Audit for compliance and controls• Performance manage direct reports• Drive maximum efficiency and productivity

Responsible for the management of 15 branches in the West Midlands and Staffordshire Area.Originally Regional Manger for The Staffordshire Building Society through the merger with Portman Building Society and then Nationwide.Responsible for the delivery of mortgages, retail investments and financial services targetsResponsible for c78 staff• Delivery of £88M of mortgage completions • Delivery of £1,648,000 of financial services commission• Delivery of £250,00 of mortgage related life commission • Deliver a 45% penetration rate of building and contents policies from prime mortgage completions • Deliver objectives within budgetary control• Exceed sales objectives while maintaining minimum grade 3 audit score for controls and compliance• Caching Developing and Performance Management of Branch Managers

Responsible for the delivery of mortgages, retail investments and financial services targetsResponsible for c18 staff• Delivery of mortgage completions objectives• Delivery of financial services commission objectives• Delivery of mortgage related life commission objectives• Deliver objectives within budgetary control / exceed sales objectives while maintaining minimum required level for controls and compliance