Project Manager
CurrentResponsible for consulting/delivering/leading the design for Sales and Service on Marketing projects such as promotions and new propositions to all impacted segments across O2. •Manage and deliver project plans, utilising best practice project methodology such as Prince and Agile.•To build and maintain close working relationships with key segments stakeholders. •Leading the requirements to develop customer journeys gaining full agreement of the customer experience. •Leading the training, process flows and communication through early engagement of key stakeholders who design the detail required to develop and deliver the agreed customer experience. •Project documentation and plans are prepared & maintained. Tracking all activities against the plan, providing regular & accurate reports to key stakeholders focusing on the key risks/issues and recommended mitigation.•Responsible for sign off of each stage of a proposition/project from idea to full launch before handing off an agreed.•Lead, manage and motivate a group of direct reports, ensuring timely and accurate performance management and development activity. •Design, develop and implement plans that continue to stretch the team capabilities and direction; enhancing their value and ultimately the contribution made
