Produced impressive levels of support and advice to our customers, including both personal and business clients, over the phone and by email. Our top priority is taking good care of customers. Helped customers get to grips with our product, answer their questions and make sure we’re supporting them as best we can. Displayed great listening skills, learned to ask the right questions and take ownership of the situation. At the same time, keeping our compliance and commercial guidelines in mind.Duties: Answer and make phone callsSend friendly, helpful, well-written emailsOffer above-and-beyond levels of advice and support, while sticking to our company’s compliance and commercial guidelinesOnboard new customers (tell them about our service, set them up with an account and help them get off to the best start)Aim to impress with each and every interactionTake ownership of queries and ensure that where possible, all end with a positive outcomeContribute ideas that help us continually improve service standardsKeep customer records up-to-date using our CRM softwareBe helpful to our customers and my colleagues

As a Payroll Administrator, I was responsible for a variety of payroll-related tasks – from raising invoices and running payrolls, to providing advice and support to recruitment agencies.I developed specialist knowledge of our industry and got to know our business and our clients inside out. This role gave me a greater understanding of our industry as a whole. Duties:Process payrollsOffer payroll advice and support to customers, via email and phoneRaise invoicesCarry out statutory payment qualificationsManage court ordersProcess HMRC formsRecord payroll statisticsUse tools including Navision, Earnie and banking softwareKeep customer records up-to-date using our CRM software

In this role, I was very much the front line of Customer Service. My main tasks were related to the employees’ day-to-day enquiries and issues, and to ensure they received the service they have come to expect from KeyDuties:Answer and make phone calls Send friendly, helpful, well-written emailsOffer above-and-beyond levels of advice and supportTake ownership of queries and ensure that where possible, all end with a positive outcomeKeep customer records up-to-date using our CRM softwareBe helpful to our customers

Taylor Hopkinson is a trusted recruitment partner to the world’s renewable energy leaders. Our multi-lingual teams deliver market-leading solutions within the full lifecycle of renewable energy projects, across the industry’s emerging and most mature markets. We joined forces with Brunel International N.V., a powerful global network of more than 12,000 specialists in more than 100 offices across 40 countries. Our shared vision is to enable a diverse, global workforce that will drive the world’s transition to sustainable energy – vital if we are to deliver our net zero ambition. By combining Taylor Hopkinson’s deep sector knowledge, network and track record with Brunel’s extensive global footprint, we can set a new benchmark for service and quality by connecting renewables specialists to pioneering projects across the world. Find out more at: taylorhopkinson.com/about