Stuart Macfadgen Email & Phone Number

Burlington, MA

• Work testing the integration and interoperability of Avid Workgroup components in a lab setting, including Avid Interplay, Avid ISIS, Avid MediaNet, Media Composer, Avid Newscutter, Symphony, Airspeed, Pro Tools, Avid.
• Configuring hardware and software for testing, inlcuding: application and OS installation, ghosting and imaging systems, maintaining server Racks, setting up workstations, installing system memory and PC boards
• Develop and test customer workflows involving new and existing features and systems.
• Work closely with software engineers in defect reporting and analysis.
• Reproduce and troubleshoot customer issues.
• Monitor and test servers, clients and various 3rd party applications and anti-virus programs on a LAN.

Tewksbury, MA

• Supervised a group of 3-5 technical support representatives for Avid Post Production products. Products included: Media Composer, Symphony, Avid Xpress, Avid Unity Medianet, and Avid storage products.
• Assisted the group with troubleshooting customer issues.
• Ordered replacement parts for field representatives.
• Provided 2nd tier phone support and handled customer escalations
• Worked on annual performance reviews for individuals in the group.

Tewksbury, MA

• Provided phone technical support for Avid Post Production products. Products included: Media Composer, Avid Xpress, Symphony, Avid Unity Medianet, and all Avid storage products.
• Troubleshot all models and configurations, as well as interactions with third party software and hardware.
• Developed solutions for operational inquiries and planned methods of preventive maintenance.
• Coordinated hardware and software replacements.

Waltham, MA

• Work as a contractor on an as-needed basis.
• Maintained and troubleshoot a Media Composer on OS Vista 64
• Assist with media management and performance issues that are involved in the making of a 4 hour documentary planned to air on PBS.
• Installed and configured an 8TB Rorke Data Fibre Array and HP Storageworks External Tape Drive to be used in conjunction with the Avid Media Composer.
• Installed and replaced failed fibre drives.
• Imaged and ghost system.

Watertown, MA

• Worked as a Temporary Part Time employee in the Engineering department.
• Maintained and troubleshot a variety of Avid products in an Interplay environment, such as:Media Composer, ISIS, Airspeed, Assist, Archive & Restore, Capture Manager, and other various Interplay servers.
• Installed and replaced various ISIS storage blades.
• Configured and installed failed Avid servers and Assist clients.
• Provided asset management training in Avid Interplay for various employees in both Operations and Engineering.

Wakefield, MA

• Worked as a contractor on an as-needed basis.
• Captured and Batch digitized from tape
• Imported graphics
• Assisted in remote shoots, including:equipment setup and audio level monitoring.

Gillette Stadium, Foxboro, MA

• Worked as a contractor on an as-needed basis.
• Performed general maintenance and system upgrades to a Workgroup 4 Medianetwork environment.
• Troubleshot issues and performed software upgrades on Media Composer, Newscutter, Airspeed, and Medianet storage and file manager.
• Installed fibre cards and internal storage on Media Composer editing systems.
• Trained staff in using Media Manager to handle their asset workflow.

Bs, Mass Communication/Television Production

Associate'S Degree, Media Technology