Stuart Macfadgen Email & Phone Number

Burlington, Ma

Work testing the integration and interoperability of Avid Workgroup components in a lab setting, including Avid Interplay, Avid ISIS, Avid MediaNet, Media Composer, Avid Newscutter, Symphony, Airspeed, Pro Tools, Avid DS, and various 3rd party programs. Duties include the following:• Configuring hardware and software for testing, inlcuding: application and OS installation, ghosting and imaging systems, maintaining server Racks, setting up workstations, installing system memory and PC boards • Develop and test customer workflows involving new and existing features and systems.• Work closely with software engineers in defect reporting and analysis.• Reproduce and troubleshoot customer issues.• Monitor and test servers, clients and various 3rd party applications and anti-virus programs on a LAN.• Experienced in using both WaterFall and the Agile process for test planning and analysis.

Tewksbury, Ma

Supervised a group of 3-5 technical support representatives for Avid Post Production products. Products included: Media Composer, Symphony, Avid Xpress, Avid Unity Medianet, and Avid storage products.• Assisted the group with troubleshooting customer issues.• Ordered replacement parts for field representatives.• Provided 2nd tier phone support and handled customer escalations • Worked on annual performance reviews for individuals in the group.

Tewksbury, Ma

• Provided phone technical support for Avid Post Production products. Products included: Media Composer, Avid Xpress, Symphony, Avid Unity Medianet, and all Avid storage products.• Troubleshot all models and configurations, as well as interactions with third party software and hardware.• Developed solutions for operational inquiries and planned methods of preventive maintenance.• Coordinated hardware and software replacements.

Waltham, Ma

• Work as a contractor on an as-needed basis.• Maintained and troubleshoot a Media Composer on OS Vista 64• Assist with media management and performance issues that are involved in the making of a 4 hour documentary planned to air on PBS.• Installed and configured an 8TB Rorke Data Fibre Array and HP Storageworks External Tape Drive to be used in conjunction with the Avid Media Composer.• Installed and replaced failed fibre drives.• Imaged and ghost system.

Watertown, Ma

• Worked as a Temporary Part Time employee in the Engineering department.• Maintained and troubleshot a variety of Avid products in an Interplay environment, such as:Media Composer, ISIS, Airspeed, Assist, Archive & Restore, Capture Manager, and other various Interplay servers.• Installed and replaced various ISIS storage blades.• Configured and installed failed Avid servers and Assist clients.• Provided asset management training in Avid Interplay for various employees in both Operations and Engineering.

Wakefield, Ma

• Worked as a contractor on an as-needed basis.• Captured and Batch digitized from tape• Imported graphics• Assisted in remote shoots, including:equipment setup and audio level monitoring.

Gillette Stadium, Foxboro, Ma

• Worked as a contractor on an as-needed basis.• Performed general maintenance and system upgrades to a Workgroup 4 Medianetwork environment.• Troubleshot issues and performed software upgrades on Media Composer, Newscutter, Airspeed, and Medianet storage and file manager.• Installed fibre cards and internal storage on Media Composer editing systems.• Trained staff in using Media Manager to handle their asset workflow.

Bs, Mass Communication/Television Production

Associate'S Degree, Media Technology