Stuart Mackenzie Email & Phone Number

Guildford, England, Gb

London, England, Gb

Since 2018 at Leadforensics, I have led the company’s transition to Agile methodologies. My role involves facilitating Scrum events for multiple teams, collaborating with Product Owners to prioritize backlogs, and fostering cross-methodology Agile practices by integrating elements from Scrum, Kanban, and Lean Manufacturing. Along the way, I’ve earned certifications in CSM, A-CSM, and Kanban, as well as the PRINCE2 Foundation for traditional project management aspects.Key Contributions:============Scrum Master Responsibilities:Facilitated sprint planning, daily scrums, and retrospectives for a SaaS project, ensuring adherence to Agile principles.Acted as a buffer between developers and external distractions while providing clear project progress updates using Jira and custom reporting tools.Conducted retrospectives that promoted open communication and continuous improvement.Jira Administration:Managed projects, permissions, workflows, and automations as the company’s Jira Admin.Created custom fields and automations to provide DORA metrics for external reporting.Worked with GitHub Admin to implement workflow automations, reducing developer workload and improving ticket accuracy.Coaching and Mentorship:Mentored two Product Owners in Scrum and enhanced team refinement and planning techniques.Delivered workshops on Scrum and Agile principles, including targeted sessions on specific practices like refinement.Participated in coaching sessions outside work to enhance my skills further.Process Improvements:Performed root cause analyses on production issues, identifying gaps in practices and processes.Analyzed support tasks to identify repeatable patterns and implemented tools for first-line support to manage recurring issues.Built the companies' change control process, Integrated through Freshservice

London, England, Gb

I designed and implemented an email tracking solution to capture delivery and read metrics, providing valuable insights into communication effectiveness. I also maintained an internal tool that integrated with Sage, streamlining customer billing processes. To enhance data accessibility, I redesigned the sales reporting pages of our internal systems and implemented new processes to optimize upsell tracking. Additionally, I created integrated retention reports that delivered actionable insights into customer retention for the senior management team. My role also involved tasks such as providing comprehensive internal support, integrating visit tracking software with Pipedrive CRM, and developing an internal integrations support tool to ensure seamless system operations and troubleshooting.

ExPD is a software house specializing in barcode technology solutions. During my time at ExPD, I contributed to the design, development, and support of various projects centered around barcode scanning workflows. These projects primarily utilized handheld Windows Mobile devices for barcode scanning and workflow execution, with backend databases exclusively built on SQL Server (2000–2008). Communication between devices and servers was facilitated through web services over WiFi, while PC applications, developed in VB.NET and C#.NET, provided data mining and reporting functionalities.Beyond these projects, I worked on large-scale applications that integrated with industrial warehouse machinery via Programmable Logic Controllers (PLCs). These applications included developing interfaces for mail sorter control systems for a national postal service and controlling automated picking carousels for warehouse management systems, showcasing my expertise in blending software solutions with industrial automation.

At Albany, I worked as a developer in the Internal Systems department, where the majority of my time was dedicated to developing and enhancing the functionality of the company’s proprietary CRM solution, SRS. SRS was built in VB6 with a client-server architecture, utilizing SQL Server for the backend. My responsibilities included both front-end development in VB and creating stored procedures, as well as collaborating with the DBA to design and implement new database elements.In addition to my core development duties, I was responsible for data analysis and requirements documentation for projects scheduled for the latter part of 2006 and 2007. However, following significant company restructuring, this position was eventually eliminated.

Stevenage, Hertfordshire, Gb

As a Support Analyst, my primary responsibility was to provide first-line support for Datum International's collaborative Knowledge and Content Management solution. While the role was predominantly focused on support—diagnosing and resolving issues reported by clients—I also had the opportunity to directly apply fixes. This position allowed me to gain hands-on experience with ASP, as well as become proficient in using VSS, SQL Server, and Oracle.

As the sole developer, I was responsible for the requirements gathering, design, and development of a new financial accounting and rental management application for Agricultural Estate Management. The application was designed to run on a Windows Network running Terminal Server; Initially prototyped in MS Access 2000 and developed using Visual Basic 6, the design was carefully crafted to allow for later scalability to SQL Server.Working closely with the domain expert and the testing team, I ensured the application was tailored to the needs of the intended user base, with a focus on a smooth transition from their existing DOS-based software. This collaboration ensured that the design met both functional requirements and ease of use for the end users.

Living Systems primarily provided B2B and P2P websites and was in the process of developing a utilities trading escrow system for a London-based dot-com company. The application's architecture included JSP-like HTML pages that sent XML messages to Java servlets for data validation, which then communicated with an Oracle8i database.As part of a team of five developers, my primary responsibilities included developing the CSS style for the website, training team members on its implementation, and creating HTML pages. I also served as the liaison with the customer regarding the website’s look and feel.In parallel with the HTML development, I built small Java servlets to process submitted form data, both interpreting and generating XML messages. Additionally, I was responsible for creating database scripts, including the addition of new fields, relationships, indexes, tables, and the integration of standing data.All of these tasks required thorough documentation and the creation of test cases for our quality control team in Germany.

Hylton Nomis Computer Services provided hardware and software solutions to the agricultural sector. In the latter part of my tenure, I transitioned into a development role, where I was responsible for maintaining existing Windows applications (coded in VB4) and for the requirements gathering, design, and development of new in-house software solutions for support call-logging, stock control, and invoicing. Given the scope of the software, MS Access was used as the backend, with VB6 forms for the user interface.Before 1998, I worked in a technical support role, offering telephone support to customers, providing in-house technical assistance, and handling on-site network installations and user training. During this time, I also developed several small utilities to streamline the tasks of the technical support team and improve the tracking of software update distributions to customers. My persistence and ongoing studies toward a degree ultimately led to my promotion to the development role.

Bsc (Honours) Information Technology And Computing, Information Technology

Education record