Scrum Master of 2 Continuous Improvement work streams - deploying monthly sprints into production working to the Agile framework. This includes prioritisation and allocation, product refinement, retrospectives as well risk mitigation. I also lead a team of Business Analysts who build requirements based on customer need. This also includes regular 1-2-1's & appraisals. Strong leadership skills are required and demonstrated.

Operations Team Lead in Cash Processing for 2 years then promoted to Credit Control Team Lead, a role I had for nearly 4 years before I was successful in the promotion to my current role.