Stuart Mark Email & Phone Number

Vancouver, British Columbia, Ca

I support a team of Network, OSS and Process Improvement experts to ensure reliability is designed into all TELUS service offerings.The main areas of focus for our team are:* Service Reliability Governance* Operational Readiness* Reliability Modelling & Analysis* Infrastructure & Service Reliability AuditUntil March 2021, my team was also responsible for:* OSS Architecture* Incident Management alarm handling & automation

Vancouver, British Columbia, Ca

Manage the Operational Readiness team, responsible for governance and oversight of all new technology and service introduction into the TELUS Core Network Operations organisation. Ensure Operations is fully prepared at product launch in the areas of:* Alarming & Trouble Ticketing* OSS tools* Capacity* SecurityThe OpsR team is responsible for ensuring that both lab and production testing is completed and owns all Operational Readiness checklists to ensure currency as technology evolves.

Vancouver, British Columbia, Ca

Manage the "Network Performance Analysis" team, responsible for reliability measurement, quality measurement, root cause analysis and proactive improvement of TELUS infrastructure and services. Also support team member performance, career development, training and manage team budget.

Vancouver, British Columbia, Ca

Subject matter expert in IP networking. Performed analysis of network performance, root cause analysis, proactive improvement activity, process improvement, network design.

Fairfield, New Jersey, Us

Provided billable-hour technical and process consultancy to clients in the Service Provider, Banking, Insurance, Cellular and Government sectors.

New York, New York, Us

Wrote articles for the 'Briefing Papers' section of IT Week Magazine (now defunct) in the UK.

Edinburgh, Scotland, Gb

Enterprise network design, multicast implementation, project management.

Edinburgh, Scotland, Gb

Tier 3 network support, network management, application profiling

Provided pre and post sales support to corporate clients on Network Systems products. SNA networking, IP networking.

Pre and Post sales support of proprietary SNA networking products and IP networking products.

Armonk, New York, Ny, Us

Maintained large systems (printers, tape drives, cheque sorters) in London City Region

Armonk, New York, Ny, Us

Participated in 4 year programme to become production maintenance technician at IBM plant in Greenock, Scotland. Gained Higher National Certificate (HNC) in Electrical & Electronic Engineering and Engineering Industry Training Board (EITB) Maintenance Technician qualification. On the job training in production robotics and Surface Mount Component (SMC) production technology maintenance.

Education record

Gsec

Cisco Certified Internetwork Expert

Higher National Certificate In Electrical & Electronic Engineering