Stuart Marshall Email & Phone Number

Winchester, VA, US

Santa Ana, CA, US

Fremont, California, US

• Function as a CMDB fulfiller, completing over 80 requests a month from CMDB users for an industry leading global telecommunications company
• Assist in the management, health and upkeep of a 20+ million Configuration Item CMDB with multiple integrations
• Normalize thousands of location records from differing systems of record to ensure that the CMDB remains the single source of truth
• Create and maintain process documentation for releases and projects, working closely with stakeholders to ensure accuracy

Charlotte, North Carolina, US

• Manage and troubleshoot a complex, global ServiceNow Discovery implementation across hundreds of domains and environments and discovering hundreds of thousands of Configuration Items daily
• Migrate legacy data sources into the CMDB, mapping fields and assisting in data migration and validation, and providing training and guidance to relevant teams in order to ensure the success of the CMDB
• Work with key stakeholders to troubleshoot and remediate firewall, credential, and IP address issues resulting in discovering thousands of new Configuration Items
• Be responsible for recording undocumented processes and procedures and creating process documentation

Herndon, Virginia, US

• Manage and be responsible for a 15+ person team’s ticket queue, resolving over 50 tickets a month
• Implement, run, and troubleshoot ServiceNow Discovery against an entire network, identifying and collecting data on thousands of Configuration Items in the CMDB
• Expand and operationalize an infant CMDB into a single source of truth for tens of thousands of Configuration Items
• Implement the Common Service Data Model through each iteration as it was released, from 1.0 to 4.0
• Create and manage ServiceNow enhancements throughout the lifecycle from initial requirements gathering to facilitating user acceptance testing
• Act as customer liaison and SME for ServiceNow’s CMDB, Discovery, Change, Asset, Request, and Incident modules

Reston, Virginia, US

• Manage, configure, export/import, and report on thousands of CMDB configuration items daily
• Create and execute queries against the CMDB to highlight data issues and drive business decisions
• Review and approve change requests and facilitate Change Advisory Board (CAB) meetings across the enterprise
• Create and distribute documentation on change management and CMDB processes and procedures
• Manage and fulfill internal customer requests and manage ServiceNow ticket queue
• Develop and maintain reports and dashboards to provide insight into change and CMDB processes

Reston, Virginia, US

• Following up on and closing 15-20 change tickets a week, resulting in bad change data in the CMDB being reduced by 75%
• Assisting change manager during Change Advisory Board meetings by improving change tickets to provide documentation on changes and prevent incidents
• Data analysis to improve CMDB processes, tables, and forms
• Developing and running manual test cases to discover and document bugs in software upgrades

Reston, VA, US

Leads and oversees the serving team in the facilitation of private events such as weddings, business meetings, and fundraisers.Duties include:-leading a team of 2-8 servers in event set up, facilitation, and break down-Serving as a point of contact for event hosts and guests during events to ensure guest satisfaction and provide a line of communication.