Stuart Maughan Email & Phone Number

The Vyne Portfolio

Responsible for the management of The Vyne Estate, including The Vyne and Sandham Memorial Chapel visitor attractions and 25 rental properties. Key responsibilities- Staff management of a team of five direct reports, a team of thirty staff members and over 400 volunteers.- Delivery of Commercial performance, visitor experience and budgetary management for.

Langford Lakes Nature Reserve

Short-term contract to manage the redevelopment of the nature reserve to maximise revenue and meet corporate objectives. Key responsibilities and achievements:- Developed a five year business plan to increase existing revenue streams and initiate new commercial projects, activities and events to deliver growth in visitor numbers - Devised building.

Salisbury, Wiltshire

• Responsible for the operational management of up to 12 English Heritage properties in the West of England. Delivering an exemplary visitor experience and maintaining a clear focus on increasing the income generated.
• Led, managed and trained multi-disciplinary teams of 12 direct reports, responsible for 60 members of staff and volunteers
• Continually improved financial performance across teams by championing a commercially aware culture through training and the introduction of individual commercial objectives
• Effectively managed teams through significant periods of change, including directorate restructure and pay reform, while maintaining staff morale and achieving objectives Financial and Commercial Management
• Managed multi-million pound income and expenditure budgets (2012 income £8.3m and expenditure £2.5m) exceeding annual surplus budget nine years in a row Customer Service
• Championed exemplary customer service through focusing on staff development and establishing individual training plans and coaching, resulting in an increase Mystery Shopper scores at Stonehenge from 60% to 90% and.

Worked at Madame Tussaud's / Rock Circus / London Eye as a Front of Manager and between 1999 and 2000 set up Madame Tussaud's exhibitions in Singapore (temporary) and Hong Kong (permanent) as Head of Operations.