Leading the Real Estate, Projects and Operational FM delivery across multiple countries and sites for GE in Europe, Russia & CIS. Overseeing both a mix of in-house and complex outsourced contracts to deliver strong results to multiple demanding business leaders, this includes but is not limited to: Successfully leading the Europe Russia & CIS portfolio covering 25 countries with large P&L responsibility. Overseeing an experienced project team responsible for a large pipeline of projects across both office and manufacturing locations. Leading a team of 55 in-house and 2000 outsourced employees to deliver strong service delivery in a cost-conscious culture. Interacting with business leaders to guide and influence Real estate strategy to help shape their current and future needs.

Delivering global service delivery and workplace processes and strategies to the GE Global Ops Properties portfolio.Implementing and managing complex integrated facilities management contracts across the globeSupport the creation of a shared service culture within Global Ops through implementation of change programs in region. Ensure delivery of quality services at the lowest costResponsible for implementing tools to ensure effective strategic contract management and customer relationship management techniques are in place in all regions.

 Managed 36 sites across Europe with full responsibility for the life cycle of sites including communications systems, security, health & safety, mechanical and electrical and building services, estates management, procurement and office services, including the management of external contractors. Completed market analysis for strategic workplace tool with successful implementation in Europe and providing internal consultancy to the global team. Displayed strong people management skills delivering a number of large relocation projects through my team giving them opportunities to succeed with a strong support network to assist in that success. Led global team to pull together worldwide tender document for large TFM outsourcing, providing operational and sourcing expertise to the team. Provided mentoring and coaching to my team providing dynamic leadership and creating customer service initiatives to enhance the customer experience on site.

 Responsible for 21 sites across Northern and Western Europe, accountable for operational delivery and the management of over 200 in-house and outsourced staff. Successfully led £60million fit out programme for the London consolidation of GE Capital, relocating 900 staff from three sites to a single site with overall responsibility for the programme, site operational set up and move management. Led £20m UK outsourcing project across 3 different GE Businesses for 20 UK sites, creating an integrated TFM model with a one-team focus and delivering 10% savings, with an enhancement to service. Effectively partner with National Executives/Executive Business leaders to develop property strategy within the region.  Successfully led the relocation of GE’s International President from the Brussels HQ to a new site in Frankfurt, liaising with senior executives to deliver an effective solution. Responsible for the implementation and maintenance of EHS and Crisis Management programs.

 Responsible for the strategic management of the Barclay’s suppliers across both the Corporate and Retail network. Wrote and introduced new Performance Framework for both the Corporate and Retail Bank allowing more effective management of contracts in excess of £200 million. Developed strong relationships with FM companies to drive performance with service partners, delivering visible step change in cleaning and fabric service delivery. Led workstreams to identify and implement process improvements for the processing of reactive calls from the Branch network speeding up the call process for the end user. Successfully introduced customer satisfaction surveys to both the Corporate and Retail network. Developed strong relationships with key customers and drove through strategic initiatives based on the discussions. Responsible for the compliance and assurance processes of Barclays two TFM suppliers.

 Responsible for the strategic management of the Barclays Corporate Head Office (circa 5000 people). Led Key workstreams for the transition of the two FM suppliers to a single Supplier across the entire Barclays corporate portfolio, identifying significant cost savings. Effectively introduced improved working practices for Supply Partners and Performance Partners in order to improve customer service. Successfully introduced new desk booking system within tight timescales to Barclays worldwide head office.

 Responsible for management of FM services in 16 properties with an operational budget of circa £15 million per annum and 15 direct reports. Achieved turn around in performance of the regional team, exceeding KPIs and service targets and embedding a culture of high performance. Introduced strong customer management mindset, raising level of customer satisfaction, achieving 95% ‘high ‘satisfaction in quarterly survey. Led outsourcing of £12 million national maintenance contract with TUPE transfer of over 100 staff. Produced detailed tender documents for the Cleaning, Security and Maintenance service contracts. Designed balanced scorecard for both the Services and Estates functions, and created and managed monthly reporting for these. Renegotiated catering contract from cost plus to fixed price arrangement delivering benefits of £1.5m per annum and managed transfer of over 30 staff. Completed R&SA Graduate Business Management Programme with very strong exam results and experience in business and call centre management.