Stuart Mcinnes Email & Phone Number

Aberdeen, Scotland, United Kingdom

· Responsible for general staff management of the function· Setting, management and delivery of objectives aligned with overall I&O strategy · Oversee maintenance of Architecture roadmaps for all aspects of related environment.· Locate ways to reduce costs in IT.· Ensure quality reviews on service provided and supported by IBM· Ensure regular interlocks with support teams for two way feedback and service improvements· Audit processes on an adhoc basis· Continual improvement process, covering service improvement and technical optimisation of environment· Primary focal point for the teams· Feedback to the solution team and wider I&O on opportunities or problem areas· Review Storage and investment opportunities · Ensuring all support teams have the documentation and permissions· Approve related change controls

Aberdeen, United Kingdom

Integration and management of our outsourced IT support companyAssure operations of the IT Infrastructure delivery against operational and cost metricsEnsure services are delivered and monitor performance against SLASeamless transfer of services to BAU stateTechnical support contact for major incidentsRCA review, follow up and sign-offProblem leadership for ongoing or repeating incidentsContinual improvement and GAP analysis in service provisionManagement and ownership of service improvement plansInventory and CMDB ownership and managementOperational management and governance of the process and toolsets for the Infrastructure Services provided by IBM

Aberdeen, United Kingdom

Responsible for managing the IT outsourced service for our Global Enterprise Applications (Exchange Online, Office365, Citrix, Skype etc). Focal point for any East and Asia Pacific regions IT escalations.Working closely with the outsourced partner to maintain the IT support model for Wood.

This role involved managing a Global Team based in Aberdeen, London, Perth (Australia), and Houston supporting Wood Group’s Enterprise IT Services – Exchange, Skype for Business, Citrix Xenapp, System Center Suite – Service Manager, Configuration Manager and Operations Manager. The team was built up of 12 support professionals managing over 2000 servers, 2 Forests, 3 Domains with a 70% footprint of Virtual over 3 Data Centers and 50 remote sites. I also manage the Change Management System, chair and approve with the assistance of 2 others.Create and maintain the annual Capex and Opex budget for the team to deliver and maintain our infrastructure. Conduct weekly team meetings to disseminate information from the Directors, and to also receive updates on all operational and project based tasks. Create Success plans for each of the team to continually develop their skillsets, assign training plans and performance reviews. I also work closely with other departmental Managers and Team Leads in the business to update, and assist with any escalations or improvements.I have also managed the below internal projects successfully;Windows 2003 DecommissionCitrix Xenapp upgrade to 6.5 from 4.5Citrix StorefrontSQL 2005 DecommissionNetscaler upgrade from MPX to SDX – Creating internal and external load balancers.

Aberdeen, United Kingdom

This role began as a server support engineer for many SMEs in Scotland, and then developed into a design and solution provider for the SMEs. This consisted of Exchange Migrations, new Domain sites, Citrix Implementations and Upgrades. Virtualising company infrastructure

Edinburgh

Based in Edinburgh, this role involved working on the NHS contract to support all the Breast screening clinics in Scotland, from travelling up to Inverness, Aberdeen, Dundee, Glasgow and Edinburgh. Each of the clinics were configured with a local NT4.0 Domain supporting up 20 clients. Email was supplied to each of the sites using Exchange 2000 on central server located in Dundee. I was also assigned to lead a team of 2 at Cairstairs State Hospital to manage to the daily operations of the Infrastructure

Based in Farnham Surrey, this role was primarily supporting 3 offices; 2 in Farnham, and 1 in Aberdeen. It consisted of a NT 4.0 Domain with 2 networks, a Public with Internet access, and a Private secure for Military secret projects with an air gap.With the assistance of 2 other engineers we supported and managed the Server infrastructure, desktop and Printers.

Electrical And Electronics Engineering

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