Customer Service Representative
Bristol, United Kingdom
September 2002 to April 2005 Mortgages - Broker Line Call Specialist-Assist with a wide range of new business enquiries and give updates on new business mortgages applications to mortgage brokers and financial advisers using Bristol And West mortgage products February 2001 to September 2002 Customer Service Specialist-Make Pro-active outbound sales calls to existing Bristol and West account holders to book appointments with client managers and promote and sell guaranteed equity bonds and FTSE linked products -Work and develop leads and new business from a panel of existing Bristol and West customers-Targeted on new business secured and number of outbound calls made October 1999 to February 2001 Customer Service Officer-Worked in the customer service team dealing with customer enquiries and queries relating to deposit investments ahead in Bristol and West high interest postal deposit accounts-Responsible for resolving customer queries and enquiries relating to new and existing high interest postal deposit accountsMarch 1998 to October 1999Administration Assistant -Working on a team of administrators in Bristol and West postal account unit-Responsible for general administration of postal accounts including additional deposits, withdrawals and account transfers