Stuart Mcnair Email & Phone Number

Wrexham, Wales, United Kingdom

As a Business Development Executive at Orca Phone Services, I am dedicated to helping businesses enhance their customer experience through our bespoke communication solutions. With a focus on understanding each client's unique needs, I work to identify opportunities for growth and deliver services that optimise efficiency and customer satisfaction.

United Kingdom

In my role as a Digital Advertising Consultant at LOCALiQ UK, I specialise in helping local businesses navigate the complexities of digital marketing. My goal is to deliver impactful campaigns that drive growth and enhance brand visibility.

Wrexham, Wales, United Kingdom

Wrexham, Wales, United Kingdom

Key Responsibilities:● Accountable for the recruitment, training and direct management of personnel, maximise productivity through ongoing performance monitoring and review● Execute HR policies including sickness/absence monitoring and reduction; conduct staff 1-2-1s and appraisals, implement performance improvement plans to enhance staff productivity● Regularly analyse workload and team productivity to plan resources to ensure efficient departmental delivery● Develop customer… Show more Key Responsibilities:● Accountable for the recruitment, training and direct management of personnel, maximise productivity through ongoing performance monitoring and review● Execute HR policies including sickness/absence monitoring and reduction; conduct staff 1-2-1s and appraisals, implement performance improvement plans to enhance staff productivity● Regularly analyse workload and team productivity to plan resources to ensure efficient departmental delivery● Develop customer strategies that targeted customer segments to drive acquisition and retention● First point of contact for all escalated customer complaints and queries, follow up to ensure resolution● Support the resolution of issues by working with the sales and customer service teams ● Collate, analyse and interpret data to produce reports ● Oversee all daily / weekly performance meetings and sharing best practice with colleagues for improvements● Support the growth of the business by participating in projects, leading on areas that impact the Sales and Customer Service Teams● Utilise expertise to identify potential new methods of improving team and business efficiency raising customer satisfaction, service and retention levelsKey Achievements:● Implemented processes to enhance sales conversions. Previously the store converted at 1 in 28 for new agreements, steered the team to achieved conversions of 1 in 20 ● Increased Insurance sales percentage from an average of 25% to 40-45%● Consistently in top 3 for company sales and profit● Improved customer service scores taking the score for 80% to a yearly average of 94%● Google review score of 4.6/5● Stayed within top 5 for company fanbase scores● Scored 100% frameworks assessment Show less

Wrexham, Wales, United Kingdom

Nov 2013 - Jan 2017 Assistant Sales Manager - Communications Plus Key Responsibilities:● Directly assisted with the success and profit of the business by engaging customers in a friendly and welcoming manner, upsold other services and products● Promoted an environment of excellent customer service to create an unforgettable customer experience● Worked with other team members to establish the businesses future activity on a medium and long term basis adapting to the… Show more Nov 2013 - Jan 2017 Assistant Sales Manager - Communications Plus Key Responsibilities:● Directly assisted with the success and profit of the business by engaging customers in a friendly and welcoming manner, upsold other services and products● Promoted an environment of excellent customer service to create an unforgettable customer experience● Worked with other team members to establish the businesses future activity on a medium and long term basis adapting to the changing market conditions ensuring long term commercial success ● Delivered all individual KPI’s and other company objectives, consistently in the top 3 of sales● Served as Manager in their absenceKey Achievements:● Due to commitment and achievements, gained a promotion to Assistant Store Manager● Supported the team to achieve sales by implementing sales techniques which led to more sales group wide● Consistently achieved 100% in Measure of Excellence audits Show less

Wrexham, Wales, United Kingdom

Key Responsibilities:● Professionally served customers and provided expert advice on products ● Managed payment systems, taking cash and card payments and issued returns and refunds ● Dealt with all customer enquiries and complaints in a calm and timely mannerKey Achievements:● Continuously met all personal targets whilst maintaining customer satisfaction above 90%

Chester Business Park, England, United Kingdom

A Level, History, B

A Levels, English Literature (British And Commonwealth)

A Level, Media, B

A Level, Psychology