Director Of Customer Relations
Current• Coordinated outbound sales for LMS, SIS, and Online Gradebook; selling to charter networks, medium and small districts, and independent schools • Prospected for new clients through cold/warm calling, cold/warm emails, and automated email sequences• Developed relationships with district and school leaders though in-person events, including the Institute for Educational Innovation and National Superintendents Forum• Led development of standardized, automated process for the customer journey• Developed Customer Retention Process integrating analytics, support, and direct customer contact.• Established communication protocols for key clients to ensure customer success.• Led Onboarding process for new clients in coordination with Sales and Support Team.