Senior It Technician (Global Support)
Current• Responsibility for the provision of 3rd / 4th line Global support to Jersey, Guernsey, Isle of Man, London, Cayman Islands, Hong Kong, Shanghai and Bermuda comprising c. 200 local users and c. 800 global users.• Responsible for ensuring that all IT auditor requirements are met via effective reporting; • Primary contact for Auditors and responsible for the annual Auditing Plan to ensure compliance with requirements• Migration project of legacy domain forest• Responsibility for Exchange project upgrading systems from 2003 to 2010• Redesign of and ongoing management of all group policy• Implemented fully standardised desktops • Responsibility for a project upgrade of all PC’s to Windows 7• Implemented changes to reduce and consolidate the use of Group Policy & logon scripts. • Moved from RIS deployment to Altiris Deployment Server.• Developed client applications to produce zero click standard desktops. • Supported and trained multiple jurisdictions on the use of Altiris Deployment Server and application development, also introducing DFS to share applications seamlessly for deployment.• Introduced roaming profiles and provided the proof of concept for the production of a global standard desktop and the use of roaming profiles, DFS & folder redirection to allow user to work from any global desktop workstation.• Managed the cross forest migration of User Accounts, Mail (Exchange 2003 to Exchange 2010) & Workstations through the use of ADMT & Quest technologies.• Installed and acted as part of on Symantec Enterprise Vault team, to create the company wide policies for the archiving of email.• Act as part of the Global Exchange Administration team.