Stuart Morgan Email & Phone Number

New Milton, England, United Kingdom

• Managing the tender process fully.
• Managing bid tender timelines/Diarising and managing key milestones
• Defining win strategy with the business.
• Maintain and develop an up-to-date tender information library.
• Complete responses to Pre-qualification, Tender, Approved List and RFI (Request for Information) tender documents from prospective customers.
• Proof read responses for accuracy.

New Milton, Hampshire, BH25 5NN

• Ensuring ownership and resolution for all ad hoc & escalated/urgent customer enquiries – liaising with key internal and external contacts to achieve excellent responses
• Proactive and reactive operational point of contact for Key customers at all levels
• Providing occasional presence at customer sites
• Being a Telecare Monitoring representative on operational customer calls
• Designated procedural liaison between the business & customer, ensuring these are fit for purpose, addressed and reviewed on a regular basis
• Working with wider business teams to achieve a good understanding of contract deliverables to meet SLAs to ensure knowledgeable conversations with B2B customers, highlighting failures to the business as necessary and.

New Milton, Hampshire, United Kingdom

· An ambassador of Appello, delivering the highest levels of customer service · Dealing with and responding appropriately to customer queries within expected timeframes· Providing 1st stage resolution wherever possible to all customer enquiries· Handling incoming complaints and enquiries through to full investigation· Acknowledging, responding and owning.

Bournemouth, United Kingdom

Responsible for improving client experiences and identifying efficiencies, managing changes in global custody requirements for client assets. Understand and implement knowledge of my clients cultures & approaches to business. Flexibility to travel to local and international offices to discuss strategies, provide training and further strengthen client.

Bournemouth, United Kingdom

Responsible for oversight & reporting of global market trade settlements with a combined value of up to 8 Billion US Dollars per day, through client purchases and sales. Ensured settlement of trades, keeping my clients, their brokers and settlement banks updated, to avoid financial and reputational damages to my clients and JPMorgan

Bournemouth, United Kingdom

Successfully worked with a team managing Middle East Central Banks and Sovereign Wealth Fund clients, responding to enquiries covering trades, corporate actions, class actions, foreign exchange, tax, securities lending and global account openings.

Bournemouth, United Kingdom

Recovery of £100,000 per month from customer claims. Negotiating liability and quantifying damages in disputes. Interviewing, training and quality checking new employees. Complaints handling and resolution for minor, serious, chief executive & FSA/FCA level complaints.

Bournemouth, United Kingdom

Successfully managed staff performance and development, through monthly reviews and coaching. Interviewing & hiring new candidates to the company. Influential in recovering claim debts at an average of £1-2 million per month.

Bournemouth, United Kingdom

In less than six months of starting this role, I began providing technical claims knowledge and training new starters in the company, quickly becoming a Technical Coach to both new & existing colleagues.

Bournemouth, United Kingdom

Selling and servicing both new and existing general insurance policies; motor vehicles, home contents and buildings.

A-Level, Physics

A-Level, Electrical And Electronics Engineering

13 Gcses Incl. English & Maths