Lead a multi-discipline team to deliver the design, build and testing of a national Control Room Solution (CRS) to all 11 Ambulance Trusts in England, and Scotland and Wales (2017-2021).Leading a multi-discipline team for the design, build and implementation of Mobile Data Vehicle Solution (MDVS) (2021-)

Working for the Ambulance Radio Programme (ARP) in the Department of Health, responsible for delivery of the next generation of Emergency Services Communication Systems to Ambulance Trusts including- Delivery of a dis-aggregated supplier model, for an Ambulance Control Rooms Systems replacement utilising Frequentis LifeX, Crown Hosting Services data centres and Vodafone DNSP- Procurement and implementation of Smart Mobile handheld devices- Deployment of a national 4G communications… Show more Working for the Ambulance Radio Programme (ARP) in the Department of Health, responsible for delivery of the next generation of Emergency Services Communication Systems to Ambulance Trusts including- Delivery of a dis-aggregated supplier model, for an Ambulance Control Rooms Systems replacement utilising Frequentis LifeX, Crown Hosting Services data centres and Vodafone DNSP- Procurement and implementation of Smart Mobile handheld devices- Deployment of a national 4G communications network to be used by Emergency Services Show less

National Ambulance Radio Programme (ARP) for the UK Department of Health, and the Emergency Services Mobile Communications Programme (ESMCP) for the UK Home Office.

Voluntary member of the IHTSDO Quality Assurance Committee, I had the responsibility for the development and quality assurance of SNOMED CT and its related standards. The Quality Assurance Committee supported the mission of the IHTSDO by advising on issues related to the quality of SNOMED CT and the quality of related standardsIn my role I provided guidance on approaches to Quality Management Systems, including the creation of Key Performance Indicators and Critical Success… Show more Voluntary member of the IHTSDO Quality Assurance Committee, I had the responsibility for the development and quality assurance of SNOMED CT and its related standards. The Quality Assurance Committee supported the mission of the IHTSDO by advising on issues related to the quality of SNOMED CT and the quality of related standardsIn my role I provided guidance on approaches to Quality Management Systems, including the creation of Key Performance Indicators and Critical Success Factors. Show less

Lead the implementation of a Quality Management System, and successful external certification for the organisation for ISO 9001 Quality Management.Provided internal audit and best practise guidance to other teams within the organisation on ISO 9001 and ISO 20000Delivered an agreed multi-million pound full business case, for the NHS to continue to use the SNOMED CT International standard within the UKResponsibility for the service management of the UK Terminology Centre… Show more Lead the implementation of a Quality Management System, and successful external certification for the organisation for ISO 9001 Quality Management.Provided internal audit and best practise guidance to other teams within the organisation on ISO 9001 and ISO 20000Delivered an agreed multi-million pound full business case, for the NHS to continue to use the SNOMED CT International standard within the UKResponsibility for the service management of the UK Terminology Centre (UKTC) clinical and pharmacy terminology teams which ensured timely delivery of the terminology products to defined clinical quality standards, specifically all versions and derivatives of:- SNOMED CT UK edition- Clinical Terms Version 3- Read codes Version 2- National Clinical Imaging Procedure Codes- Mappings between terminologies and to UK designated classifications ICD-10 and OPCS-4https://digital.nhs.uk/data-and-information/data-insights-and-statistics/data-standards-team#terminology-products Show less

Responsibility for defining and maintaining the external and internal service management function in health terminology and data standards, working with national and international standard bodies (www.ihtsdo.org)

A 10 year multi-million pound contract with 3 Local Service Providers (LSPs), BT, CSC and Accenture to provide Picture Archive and Comms System (Digital X-Rays). Facilitated the formal close down of the development and implementation aspects of the programme.1. Manage a successful transition to business-as- usual (BAU) operation teams to run the service.- Developed a Service Management framework, used to run the operational service.- Created organisational structure that… Show more A 10 year multi-million pound contract with 3 Local Service Providers (LSPs), BT, CSC and Accenture to provide Picture Archive and Comms System (Digital X-Rays). Facilitated the formal close down of the development and implementation aspects of the programme.1. Manage a successful transition to business-as- usual (BAU) operation teams to run the service.- Developed a Service Management framework, used to run the operational service.- Created organisational structure that identified and mapped out the key roles and responsibilities - This resulted in a successful transition of BAU activities to other bodies within CFH and local NHS teams.2. Develop new requirements for Trusts, post the Programme closure- Developed a communications plan, which included a structured questionnaire to get obtain trust intelligence and expertise, used to create an Output Based Specification (OBS), for use by individual Trusts or Trust consortium's, to go to market to procure a new PACS service, as the original contract ended.3. Exit Trusts from the LSP service and contract- NHS Trusts needed to procure a new system before contract ends, including a multi peta-byte large scale data-migration from LSP data-centres back to trusts.- Conducted a national engagement and awareness plan to work with all trusts, providing expertise on procurement and data migration sharing best practice and resources. Worked with LSP’s to ensure necessary work was undertaken to allow trusts to exit the contract in an orderly and seamless manner. Developed innovative solutions, communications and engagement with trusts that managed live system bandwidth concurrency via an orderly slot plan agreed by all parties.- Resulted in a slot plan that ensured smooth transition out of contract, and provided continuity of service while the secure data move of live systems was completed. Show less

Part of a national service management directorate which provided the service management governance for this programme from the various suppliers’ contract awards through to the live operation of the above systems. These included- NHSmail - which was the world's largest deployment of Microsoft Exchange (750,000 users)- Responsible for ensuring that ITIL capacity management processes were designed, documented and maintained with Suppliers - Acted as the senior interface to the… Show more Part of a national service management directorate which provided the service management governance for this programme from the various suppliers’ contract awards through to the live operation of the above systems. These included- NHSmail - which was the world's largest deployment of Microsoft Exchange (750,000 users)- Responsible for ensuring that ITIL capacity management processes were designed, documented and maintained with Suppliers - Acted as the senior interface to the Suppliers regarding all issues relating to Capacity Management Management of suppliers and specialist guidance to the National Service Management Directorate for all aspects of Capacity Management:- Accountable for the capacity management process and ensure accurate integration of other ITILprocesses, in line with BS15000 and ISO20000 standards.- Managed the planning and implementation of Dashboard Performance monitoring systems that provided the visibility of end-to- end measurement of the Suppliers performance- Maintained the monitoring and reporting of all suppliers for the critical capacity components, thatunderpinned the services delivered.- Facilitated management meetings with all of the CFH suppliers regarding performance management, ensuring that all capacity requirements were delivered, and where required manage all risks and mitigation plans.- Played a central role in the promotion, understanding, and benefits of the capacity management process to all internal and external stakeholders.- Established, developed and maintained peer-to- peer relationships with all CFH suppliers and stakeholders. This included the set up of Special Interest Group, to define, share and promote Capacity Management best practice.- Provided specialist guidance, support and re-negotiation discussion of CFH supplier contracts –particularly the Service Level Agreements and Key Performance Indicators for all services delivered. Show less

As the Product Lead for the DTS (data transfer service)Project working with BT, my responsibilites included :-• Management of 3rd party Supplier, In-House Development and Service Support teams• Delivered testing and piloting of new software functionality;• Management of Product operations staff • Delivered the planning and installation of new software