Stuart Nagle Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Number 1 Program at MMS (ASX listed)Multi year Transformational Program (Business and Technology), transforming the way customers self serve, benefiting business cost to serve model and modernising technical architecture.Stakeholders at C-Suite level. Business Case created and approved. Program operating model and governance implementation. 15+ vendors, 100+ resources.New Ways of Working implemented across the Program whilst also uplifting the broader maturity across the enterprise.

Melbourne, Victoria, Au

Top 5 Program at Aus Post. Contact Centre Transformation, improving processes and customer experience. Inclusive of Salesforce uplift from Classic to Lightning, Genesis telephony uplift, conversational AI implementation. Business and Technology program.Stakeholders at C-Suite level.Program Delivery, Change Management, Learning capability, Ways of Working, Operational Readiness.

Melbourne, Victoria, Au

80+ resources, $10m, 7+ vendors, Infa re-platform, software uplift, security uplift, operational readiness. Blended Agile delivery.

Melbourne, Victoria, Au

Number 1 Program at RACV. PMO & Executive Advisor into $80m program, 400+ resources for RACV Digital Transformation. Implemented Framework for Governance and Program wide management for the highly complex Salesforce integration Program. Reporting to Executive Level Management with key Stakeholders at C_Suite level. Advisory and Governance of Program Delivery, Change Management, Ways of Working, Operational Readiness.

North Sydney, New South Wales, Au

Consultantancy role into the Project Director providing strategy, governance, organisation, PMO, test and release management advice.Implementation & Mobilization of Test Practice, inclusive of automation framework.

Sydney, Nsw, Au

Managed the E2E program strategy and delivery of the Telstra Retail ERP Point of Sale. The Program Interfaced to 28 applications, leveraging off 11 vendors and involving 150+ resources under my management.Included Microsoft D365 license negotiation and procurement and negotiation of MS operational support.Managed deployment to production and rollout to 370 stores.Managed transition to DevOps.Program Management, Project Management, Delivery Management,Test Management, Release Management, Agile, Scrum, Procurement, Stakeholder Management, Financial’s, Program Strategy, Security, SaaS, Cloud, Microsoft, Oracle, D365, Azure, AWS.

Sydney, Nsw, Au

Managed the E2E program strategy and delivery for the Customer Association Initiative (CAI) including integration of the Oracle Enterprise Data Quality Tool (OEDQ) to Telstra’s Retail CRM (Siebel RCRM). Program was to reduce customer duplication and misalignment as well as improve customer search and match across Telstra’s array of applications and databases.100+ Resources, $15m+, 7 vendors, Mobilized teams, Software and Vendor selection (RFX), License negotiation, Waterfall and Agile blended delivery, Infrastructure and Software delivery, Security, Full Operational readiness.

Sydney, Nsw, Au

Managed the E2E project strategy and delivery of the Siebel Learning Lab which is a replication training environment of Telstra’s Retail RCM reducing impacts to Operations.50+ Resources, $5m, Mobilized team, Vendor selection, License negotiation, Waterfall and Agile blended delivery, Infrastructure and Software delivery, Security, Full Operational readiness.

Sydney, Nsw, Au

E2E project delivery of an array of Oracle CRM projects (Telstra Retail CRM) under $15m- Privacy Logging Reporting (PLR), Real Time Decision Engine (RTD) with IVR/CTI integration, Maxim on Hold Call Timer, My account simulator, 100% containment, Non Stop Siebel, Complaints Management, Mobile Dispatch, E-mail Validation, Customer Impacting Address Fix, Geographic Segmentation, Aus Post Digital Mailbox and more.

Sydney, Nsw, Au

Line Manager for 22 direct reports including Project Managers, Business Analysts and PMO resources, 100+ vendor resources. Managed staff recruitment, performance and development to help achieve their individual goals and career objectives.Responsible for CRM IT Programme of Work within CSS ($50m+)Presented weekly program updates to GM, Director and Executive Director level on solutions and status.Acted in GM role in GM’s absence.

Sydney, Nsw, Au

Line Manager for 5 testing resources, 30+ vendor resources, managed staff recruitment, performance and development.Accountable for 28 complex integrated applications (majority OSS), in a large scale IT program of work across 8 application domains, for the F2R Combined Acceptance Testing (CAT) stream. ($25m+).Managed and reported on the overall F2R CAT program to Executive Directors and Directors.

Sydney, Nsw, Au

Line Manager for 7 testing resources and 30+ vendor resources, managed staff recruitment, performance and development.Accountable for 40 complex integrated BAU applications in a large scale IT program for Combined Acceptance Testing.Continually revised and upgraded processes and procedures to ensure continuous improvement.Managed the BAU environment and data requirements by ensuring all components were available for testing.Assisted management in aligning product versions, migrations and code drop scheduling.

Sydney, Nsw, Au

Line Manager for 14 testing resources, managed staff recruitment, performance and development.Managed the highly complex large scale Big Pond Test POW for Melbourne which could include up to 15 projects at a time.

Sydney, Nsw, Au

Manage test and deployment into production including PVT coordination of 5 systems vendors and 20 Applications

Sydney, Nsw, Au

Advanced Diploma In Management

Advanced Certificate In Management Skills, Management