Stuart Parker Email & Phone Number

Leicester, United Kingdom

Leicester, United Kingdom

I have worked with EMI Music (loudclothing) since November 2005 and in that time my duties have expanded with the company, far beyond those of customer service. I enjoy acquiring new skill fast and am keen to take on new ideas. I am always looking to expand my horizons.

Internet Based, Merchandising Retail Europe; My Department is responsible for all customer facing company interaction From Telephone queries, email stock issues and customer returns. My duties as customer service supervisorInstructing the warehouse staff with their daily work.Bi-weekly departmental meetings;Customer services departmental report meeting.Warehouse/customer service liaison meeting.Dealing with the banking issues from the Card Payments that may arise… Show more Internet Based, Merchandising Retail Europe; My Department is responsible for all customer facing company interaction From Telephone queries, email stock issues and customer returns. My duties as customer service supervisorInstructing the warehouse staff with their daily work.Bi-weekly departmental meetings;Customer services departmental report meeting.Warehouse/customer service liaison meeting.Dealing with the banking issues from the Card Payments that may arise and dealing with refunds through different payment systems.Personnel management and reporting.I am responsible for compiling the Sales figures.I assemble other key performance indicators including Refunds. In the past on occasion I have been assigned wide ranging Troubleshooting projects bringing them under control. Notable as far ranging as our supply chain.Spotting and dealing with fraudulent transactions/orders, by liaising with either PayPal, Barclay’s bank, and on occasion with the police. Interviewing additional staff and putting together the job descriptions for new positions with the company.Issuing high profile press statements for the company when it has occasionally been necessary.Customer service personnel training. Ability to use such programmes as SAP, eSeller Pro and a web based admin system.I have intermediate knowledge in Excel (including V look ups and Formulas) and also knowledge in Word and OutlookMY IDEASI spearheaded an initiative for quality assurance in the warehouse. Reducing returns ten fold over 6 months.Helping design front covers for sales catalogues.Reviewing certain catalogue outsourcing to find cheaper deals.New revenue stream. Selling our TV/Comic/Movie tees direct at conventions.Downloading music of the artists we sell merchandise of.I found a concurrency issue with the way the team were using the software, when they have when 2 different windows of the same screen are activated. Show less