Manage a team of IT professionals in the support of Infrastructure initiatives. Responsible for the overall infrastructure and governance for John Hancock Investments and Annuities. Lead all infrastructure initiatives and manage the team’s risk management strategy including disaster recovery, business continuity and audit activity for both John Hancock Investments and Annuities. Developing both long- and short-term infrastructure plans that align with the business strategy, as well as building a comprehensive risk model to safeguard our business and customer data from cyber threats.

Managed a team of IT professionals in the support of Infrastructure initiatives and projects, Disaster Recovery, Business Continuity planning, Change & Problem Management, Application tools and currency, hardware refreshes and security patch implementations. Managed and provided oversight to the Infrastructure budget. Recommended and implemented solutions that achieved cost reductions by consolidating servers which eliminated dependencies on hardware and software licensing. Managed the Server Virtualization project and completed the coordination of physical to virtual server migrations. To further reduce expenses, provide high availability for applications and to enhance the disaster recovery capabilities, recommended and implemented various application server and SQL server consolidations. Designed, recommended and implemented the Disaster recover solution for Business critical applications and executed successful disaster recovery tests for Annuities Applications. Performed a gap analysis of the business requested recovery times objectives to the anticipated actual recovery times. Created and as appropriate revised the Annuities IT Business Unit continuity plan. Executed the required call tree tests utilizing the Notifind application. Provided oversight and guidance to the creation of the Application System Recovery Plans for the 36 Annuities business critical applications. Managed and provided oversight for annual Alternate Site recovery tests which were successfully executed. Managed the support and availability of the Lotus Notes application databases and KANA applications. Managed enhancements to improve the Lotus Notes database experience for the end users in the Annuities Business Unit.• Management and support of Applications / Tools including the Fixed Products web site, QIB, Business Objects, SharePoint, Rapid SQL and Data Masking.

Managed a team of IT professionals in the production support of all business critical applications. Managed relationships with Project teams, QA, Release and Deployment and the Business Unit contacts.

Responsible for the relationship with the Mutual Funds Transfer Agent system service provider. This included establishing service level agreements, management reporting and setting priority for systems initiatives by working with the internal business units. Business requirements were completed for every initiative. Provided project management for these objectives. Responsible for managing the Year 2000 Software Compliance project. Responsibilities of the team included completing an application and software inventory, code review and assessment, re-development and implementation of applications that supported a Mutual Fund Transfer Agent Operation. This team consisted of 6 professionals that were responsible for the upgrade and testing of vendor written applications. Database conversions from Dbase and Clipper to Access was also completed. End to end system testing as well as extensive for all applications was completed and documented.

Responsible for managing multiple systems teams consisting of 5-8 professionals in the design, analysis, programming and implementation of systems functionality to address the business needs of the client base.Major accomplishments have included project management for the Global Transaction Processing System. This system is the front end custody transaction input that handles both manual and automated feeds. This is a Client/Server system developed on an OS/2 client platform and a mainframe CICS and DB2 data repository on the server.The development of the Real Time Share Availability product. An on-line and batch reporting system that provides real time updating of a clients custody position\.

Responsible for managing multiple systems teams consisting of fourteen (14) professionals in the design, analysis, programming and implementation of systems functionality to address the business needs of the client base.Project management utilizing system development methodology (Project Life Cycle) phased approach.Major accomplishments have included project management for the following.System enhancement to allow for purchase lot share tracking at the account and fund levels utilizing a table driven approach.IRS tax reporting and compliance, both regulatory and client specific reporting for 1099B, 1099DIV, 1099R, 1042S and 5498 forms.Implementation of a Cost Basis accounting subsystem which calculates the average share purchase price of mutual funds securities and calculates a gain or loss based on the price of the securities sold. Wash sale adjustment to cost is performed.Enhancements to various shareholder trade confirmation statements, consolidated statements and other shareholder correspondence.