Stuart Pieper Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Area

Austin, Texas Area

Constantly juggling responsibilities while providing translation and information sharing between customers and goTransverse technical teams are all in a days’ work. So agility, enthusiasm, sharp problem-solving skills and a team-player mindset are critical. This position reports to the Chief Operating Officer. The day to day (responsibilities):Reference Solution Design to successfully implement softwareLead support efforts after software implementationsOrchestrate the meeting of milestones, timelines and objectives across a multidisciplinary teamAnalytical reporting key metrics such as ticket bandwidth and team performanceProvide direct customer support across established preferred channel(s)Use expanding knowledge of your customers and Transverse software to support objectives and add valueDemonstrate a high level of understanding for customer concernsClearly document and resolve product and support issuesManage case and project management of software-related issues and implementation milestonesAccurately track time for client billing, support and project managementDocument ideas for continued improvements to internal systems and productsContribute to team training materials and knowledge base resourcesBe willing to raise your hand to help out with the unexpectedTravel on occasion

Generated brand loyalty through efficient solutions in regards to Associations' site design, upkeep, and database implementation and management.

Austin, Texas Area

- Association Management Software and Content Management Software support.- Promote the SaaS solution through demonstrable functionality, flexibility, and usability.- Troubleshoot and analyze a number of systems including in-house mail servers, DNS servers, file storage servers, and user data base servers.- Maintain user data base and data base management software for over 1800 for- and non-profit associations and groups worldwide.- Act as coach in a multi-location office scenario. Remotely review trainee's support solutions for areas of improvement, which are then delivered per ticket.- Document and prioritize defects and enhancements as necessary.- Project member analyzing churn-reduction and retention skills.- Participating project member of BETA content migration and implementation tools and processes.

Austin, Texas Area

- Admin and provide support for all Power PC and Intel-based Xserve customer owned machines- Admin and provide support for Mac OS X Server 10.x customer owned machines.- Admin and provide support for Mac OS X 10.x customer owned machines- Advanced Network Administration (troubleshoot Ethernet and Fibre connectivity, identify transceiver and/or cable failure). - Apple Remote Desktop 3.x admin and support- Enterprise Storage Solutions: Xserve RAID & Promise RAID (troubleshooting and resolving disk and array issues while minimizing data loss).- Enterprise Storage Area Network Solutions: Xsan 1x and 2x (configure and troubleshoot metadata controller issues managing file locking, space allocation and data access authorization).- Fibre Channel/Fabric Topology- iOS Enterprise (Exchange 2003/2007, 802.1x, VPN)

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Bachelor Of Architecture (B.Arch.), Core Curriculum, 3.6

Core Curriculum and Architecture: culture and history, some design.