Stuart Prout-Richardson Email and Phone Number
southfield, michigan, united states
Stuart Prout-Richardson's Location
Abingdon-On-Thames, England, United Kingdom, United Kingdom
Stuart Prout-Richardson's Contact Details
Stuart Prout-Richardson work email
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Stuart Prout-Richardson personal email
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Stuart Prout-Richardson phone numbers
About Stuart Prout-Richardson
An experienced, collaborative and adaptable PRINCE2 certified Senior Project Manager with a track record of delivering successful operational, regulatory and technical change. Supportive and solid project management approach used to achieve effective negotiation and communication with teams and stakeholder groups. Design and implementation of complex delivery plans and consistent delivery of projects to schedule and budget. Specialising primarily in retail banking environments, key strengths include a broad knowledge and experience of banking industry practices, processes and regulatory environments. Successful planning, mobilising and managing of projects and workstreams to meet demanding business goals and timelines. Also able to implement and assure effective project governance through management of steering committees, stakeholder engagement, and delivery of PMO capability, as well as managing project team resources through selection, on-boarding and mentoring to deliver high-performing project teams.I bring a pragmatic and collaborative management approach, am objective and adaptable, provide effective leadership, get hands-on where necessary, and deliver to the expectations of key stakeholders.
Stuart Prout-Richardson's Current Company Details
Notapplicable
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On career break from March 2024
southfield, michigan, united states
- Website:
- davinta.com
- Employees:
- 131
Stuart Prout-Richardson Work Experience Details
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Currently On A Career BreakNotapplicable Mar 2024 - Present
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Senior Project ManagerTsys Managed Services Emea Nov 2019 - Mar 2024Milton Keynes, United KingdomSenior Project Manager within the shared services Projects Group. TMS provides outsourced credit card operations for a number of financial services clients across three call centers (Milton Keynes, Coventry and Barneveld). -
Senior Project ManagerThe West Brom Sep 2018 - Sep 2019West BromwichIntranet Replacement Project - Led the project through the full project lifecycle. Replacing a legacy intranet portal (hosted on-premise) with an integrated cloud-based solution complimenting the Society’s long term IT strategy and which provides staff with a central hub to keep them informed, updated and engaged. - Managed a thorough procurement exercise (RFI/RFP) and worked with the chosen supplier to develop an integrated delivery plan with focus on business readiness and user adoption as well as the technical deployment of the cloud-hosted solution. -
Senior Project ManagerNationwide Building Society May 2017 - Apr 2018Northampton, United KingdomMarch - April: PCI DSS Programme. SPM for the new Governance Assurance workstream within an established Programme. Leading the development and implementation of processes to manage the interaction between cross-project/Society dependencies, change control, architecture roadmaps/solution designs, other project PCI compliance. This has required cross-programme communication and collaboration between the different practices and team members (Architects, Business & Technical Analysts, Project Managers). Nov - Feb '18: Project Airdrie. Was asked to take over from outgoing SPM, reporting to the Programme Director. A customer remediation programme in Corporate Lending correcting legacy problems relating to calculation of default interest. Leading the implementation of customer mailings with payments to correct past overcharges. Mailings planned in a series of batches, Oct - Jan, following which the project transitioned to the Commercial business the capability to continue to respond to customer inquiries and make ad hoc remediation payments.May - Oct: PP12. SPM for the Proactive Mailing Workstream within the PPI2 Programme. Leading a customer mailing project with tight timescales driven by regulatory deadlines.Coordinating activities across workstreams including data mining, technical build and delivery, third party supplier management (mailing house) and operational readiness (including procedures, training and communications).• Effectively mobilised and planned mailings to invite customers to complain - currently executing in a series of weekly tranches • Mailing schedule and volumes flexed to minimise operational impacts whilst meeting regulatory requirements• Exceptions cases effectively managed with bespoke treatments to best meet customer needs -
Senior Change ManagerBarclaycard Feb 2017 - May 2017Northampton, United KingdomJoined an established KYC Programme within the Regulatory/Mandatory portfolio of change as a Senior Change Manager. However was immediately asked to lead the Programme on an interim basis. Responsible for the co-ordination of activities across Change Managers, Business Analysts and stakeholders in 6 different Business Units and Financial Crime Teams to define scope of work required to meet AML policy objectives and regulatory compliance for 2017/18. The key objective is the refresh of customer KYC data.Key Achievements:- Provided direction and collaborative leadership of the Programme through management of delivery team- Co-ordinated definition of the delivery plan for 2017 including scope, budgets and resources - Established programme structure (across 6 workstreams including operational and technical change delivery)- Led recruitment to fill resource gaps in key positions- Effectively managed regular steering committees and provided comprehensive status reports -
Project Manager: Anti Money LaunderingCountrywide Plc Nov 2016 - Dec 2016Milton Keynes, United KingdomA short-term assignment as PM to lead the definition and planning phase for the series of AML enhancements including the establishment of 7 workstreams, appropriate project structure, governance and controls and engagement of key stakeholders.Successfully ‘re-set’ the project governance including Steering Committee and Workstream structure ensuring responsibilities of the key stakeholders were clear and agreedWorking closely with Senior Executives and Risk and Compliance Teams, produced and agreed the delivery plan with clear prioritisation of milestones required to achieve regulatory compliance within the shortest period of timeProvided impetus required to ensure ongoing traction across the different and disparate business areas allowing handover to BAU Operations to implement the procedural changes, technology enablers, training and back book remediation exercises required in Q1 2017 -
Senior Project ManagerThe Co-Operative Bank Plc Dec 2015 - Sep 2016ManchesterSenior Project Manager / Workstream Lead in the CCA Programme (within the Customer Redress and Remediation Portfolio) which aims to identify CCA loans that are non-compliant, return the accounts into a compliant state and refund the customers with interest previously charged.Undertook role of Workstream Lead for the Bespoke Remediation Workstream. Responsible for the redress and remediation of loan accounts that cannot be processed through an automated high volume solution. These accounts by their nature are exceptions cases with a mixture of issues and complexity.Defined the workstream, recruited required resources and developed plans and approaches to allow the processing of cases by a small yet highly experienced operational team, across a variety of customer cohorts.Oversight of the development of designs and approaches for each customer cohort appropriately approved by Legal and Regulatory Risk teams. -
Delivery Assurance Manager & Workstream LeadFinancial Services Compensation Scheme Sep 2014 - Nov 2015London, United KingdomThe Verification Services Programme objective is to ensure data files can be received and processed from Financial Services companies and used to facilitate rapid pay-out to customers (by way of compensation) in the event of a company's default. The designs and capabilities will comply with new European directives and regulations and will meet ISO/IEC27001 certification standards.I have delivery responsibility for the Business Change workstream ensuring design and implementation of target operating models, procedures, training and communications to support overall programme delivery. I also fulfil the role of overall Programme planning lead and Delivery Assurance, reporting to the Programme Manager. -
Senior Pmo AnalystFinancial Services Compensation Scheme Dec 2013 - Sep 2014LondonReporting to the PMO Manger I led the activities to improve and enhance the Change Delivery capability across the organisation. A Capability Maturity Model approach was followed to identify and improve the 7 process principles that contribute toward delivery capability. I created a Change Methodology and suite of tools and templates to ensure consistency and quality across the change initiatives, projects and programmes. As a result, the organisation's change capability score has increased in line with desired improvement targets.I also acted as PMO Lead for several of the programmes and projects supporting planning and delivery and ensured quality standards were met and complied with Stage Gate criteria.
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Senior Project ManagerNationwide Building Society May 2013 - Dec 2013Northampton & SwindonResponsible, within a high profile Card Protection Insurance complaints programme, for ensuring NBS customers’ enquiries are effectively handled, and complaints processed, with appropriate redress payments made within timescales required by regulator.I lead a team of delivery managers, BAs and technical developers, executing the project through a phased delivery approach. Completed BAU transtion and handover activities to allow business to run operations and I prepared the project team for next phase.
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Ppi Programme, Senior Change Manager, Qa FunctionBarclays Bank Jan 2012 - Feb 2013PooleResponsible for the establishment and ramp-up of operational capability at 2 sites for around 900 claims handling and supporting telephony staff within 3 business areas.Provided Assurance of critical IT applications supporting PPI capability across these and 3 further sites. -
Interim Compliance Monitoring And Manager For Aml And SanctionsBarclaycard Jun 2011 - Dec 2011NorthamptonEngaged as interim manager for Anti-Money Laundering (AML) and Sanctions compliance review spanning across Bank business areas in UK, Germany and USA.
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Anti Bribery & Corruption Project ManagerBarclays Feb 2011 - May 2011Engaged for a short assignment to define, plan and implement activities required across GRB Central Functions in readiness for the UK Bribery Act (effective 1st July 2011).
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Senior Project Manager, Global Change ManagementBarclaycard Jan 2010 - Dec 2010Led business implementation and business change workstreams for a high profile, Group-mandated Anti Money Laundering programme across UK, Germany and US, taking responsibiliy for detailed operational design and implementation of Target Operating Model..
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Senior Project Manager, Individual Liquidity Adequacy Assessment (Ilaa)Nationwide Building Society Oct 2009 - Dec 2009Strictly a short-term interim role pending the start of a permanent staff member into the PM position, led a workstream within the ILAA Programme to identify and capture data requirements across the Savings and Treasury portfolios.
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Project And Programme ManagerBarclaycard Jan 2008 - Sep 2009Managed a portfolio of high profile / high impact Financial Crimes Compliance projects spanning Anti-Money Laundering (AML) and Sanctions.
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Governance And Resourcing Manager (Interim)Co-Operative Financial Services May 2007 - Oct 2007Designed and implemented the change management recruitment process to support a significant increase in the headcount of the Change Delivery resource pool. Implemented enhanced practice structure and programme governance procedures and practices.
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Governance And Quality Assurance ManagerBarclays Business Banking Nov 2006 - May 2007Designed and implemented new change manageent delivery framework including quality and funding gateways for all project and programme initiatives in Business Banking change Portfolio. Also developed an independant quality review process. -
Project ManagerBarclaycard Sep 2005 - Aug 2006Led key project workstreams within SOX compliance and Sanctions programmes, including recovery of slipping projects.
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Project And Account ManagerShere Ltd Jan 2005 - Jul 2005Reporting to the MD and Head of Production and Delivery - managed 2 simultaneous projects / contracts with South West Trains (SWT) and Trans Pennine Express (TPE) for software and self-ticketing machines. -
Project Manager And Programme Office ManagerBarclaycard Jan 2004 - Dec 2004Managed design and delivery of knowledge processes and training materials across the Barclaycard Change Delivery team (c150 staff), including acceptance and roll out of policies, procedures and methods to develop and embed project management & PMO best practice based on Capability Maturity Model (CMM) to achieve a world class change delivery function aligned to Prince2 and MSP principles.
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Project And Release ManagerFirst Caribbean International Bank Jul 2003 - Jan 2004Planning & Release Manager for the Integration between Barclays and CIBC Caribbean merged businesses in BVI and and Barbados.
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Project ManagerBarclays 1993 - 2002Various Project delivery roles across retail banking product development, operations, call centres and including Wealth Management Division
Stuart Prout-Richardson Skills
Project Delivery
Change Management
Pmo
Stakeholder Management
Governance
Prince2
Business Transformation
Project Management
Banking
Program Management
Financial Services
Integration
Requirements Analysis
Management
Programme Delivery
Risk Management
Project Portfolio Management
Portfolio Management
Vendor Management
Service Delivery
Retail Banking
Business Process Improvement
Offshoring
Business Analysis
Ms Project
Project Planning
Business Process
Testing
Aml
Team Management
Credit Cards
Project Governance
Team Leadership
It Strategy
Quality Assurance
Resource Management
Business Requirements
User Acceptance Testing
Strategic Business Change
Requirements Gathering
Infrastructure
Outsourcing
Waterfall
Anti Money Laundering
Project Management Office
Sanctions
Payment Cards
Stuart Prout-Richardson Education Details
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Kenilworth GrammarLanguages And Business Studies -
Kenilworth Grammar
Frequently Asked Questions about Stuart Prout-Richardson
What company does Stuart Prout-Richardson work for?
Stuart Prout-Richardson works for Notapplicable
What is Stuart Prout-Richardson's role at the current company?
Stuart Prout-Richardson's current role is On career break from March 2024.
What is Stuart Prout-Richardson's email address?
Stuart Prout-Richardson's email address is st****@****.org.uk
What is Stuart Prout-Richardson's direct phone number?
Stuart Prout-Richardson's direct phone number is +4420711*****
What schools did Stuart Prout-Richardson attend?
Stuart Prout-Richardson attended Kenilworth Grammar, Kenilworth Grammar.
What skills is Stuart Prout-Richardson known for?
Stuart Prout-Richardson has skills like Project Delivery, Change Management, Pmo, Stakeholder Management, Governance, Prince2, Business Transformation, Project Management, Banking, Program Management, Financial Services, Integration.
Who are Stuart Prout-Richardson's colleagues?
Stuart Prout-Richardson's colleagues are Vijay Sharma, Nahas A, Sreedevi Vijayakumar, Brenda Mandizvidza, Tankadhar Patra, Priyanka Pachouri, Mahesh Bhatt.
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Stuart Prout-Richardson
Greater Coventry Area
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