Stuart Ramsay Email & Phone Number

Edinburgh, Scotland, United Kingdom

• Support the C&BR Director’s Executive Assistant to run an efficient Exec Office, allowing all colleagues in IP&ICOO to succeed in their objectives. Specifically responsible for writing Communications, Business Reporting, including interpreting complex MI and using a strong working knowledge of operational processes and an extensive stakeholder network write Executive level commentary which is used in Committee and Board papers.• Developing and implementing an efficient and streamlined… Show more • Support the C&BR Director’s Executive Assistant to run an efficient Exec Office, allowing all colleagues in IP&ICOO to succeed in their objectives. Specifically responsible for writing Communications, Business Reporting, including interpreting complex MI and using a strong working knowledge of operational processes and an extensive stakeholder network write Executive level commentary which is used in Committee and Board papers.• Developing and implementing an efficient and streamlined executive paper review process, ensuring all papers have been written to a high standard and relevant stakeholders have reviewed and signed off on the paper on time prior to submission. • Responsible for communication related activity in C&BR, including sending comms on behalf of the Director to c.450 colleagues and ensuring key messages from Group and the Division are cascaded throughout the business area. • Developing a communication and engagement plan for the year based on the results of internal colleague surveys.• Responsible for organising and running the bi-monthly all colleague call for the C&BR Director and his senior leadership team including building and issuing post call communication to all C&BR colleagues highlighting key topics from the call along with links to the pack, recording and the transcript.• Responsible C&BR Mandatory Training & Induction, including launching, monitoring, and reporting the completion rates every quarter for c.450 colleagues.• Strong SharePoint skills, designing and maintaining the C&BR SharePoint using colleague feedback to build a one stop page where colleagues can access all the support and information they need.• Providing cover for the C&BR Director’s executive assistant when they are out of office.• I was also a mentor within the IWCOO A-C Development Academy. Show less

Edinburgh, United Kingdom

• Responsible for communication related activity in IWCOO, including sending comms on behalf of the Director to c.3800 colleagues and ensuring key messages from Group and the Division are cascaded throughout the business area. • Responsible for organising external events including Senior Leadership events working with Inntel to book several venues in Edinburgh. Overseeing the venue set up including AV, catering, table plans, booking taxis for colleagues and the issuing of… Show more • Responsible for communication related activity in IWCOO, including sending comms on behalf of the Director to c.3800 colleagues and ensuring key messages from Group and the Division are cascaded throughout the business area. • Responsible for organising external events including Senior Leadership events working with Inntel to book several venues in Edinburgh. Overseeing the venue set up including AV, catering, table plans, booking taxis for colleagues and the issuing of invites.• Collating key performance MI and insights from across IWCOO, including writing quality commentary in a clear and concise way, and submitting these to be presented at Executive Committees, Forums, and the Insurance Board.• Liaising with senior stakeholders on a regular basis, including HOFs and Directors; issuing reports for review and ensuring any feedback is captured accurately and efficiently, as well as building relationships with stakeholders across the business to obtain key information and develop an understanding of hot topics within IWCOO.• Continuously reviewing key processes in the team to ensure optimal efficiency, and seeking key feedback from stakeholders to confirm we are managing their needs in the most effective way possible.• Responsible IWCOO Mandatory Training & Induction, including launching, monitoring, and reporting the completion rates every quarter for c.3800 colleagues.• Performing secretarial duties for Customer Forums in IWCOO including the IWCOO Risk Forum and the Customer Action Forum. This involved planning meetings with the Forum Chairpersons, compiling the papers for each meeting, capturing the minutes for each meeting, and ensuring key actions were delivered following meetings. • Responsible for building and maintaining the IWCOO Hive pages.• Was also on the Committee for the IWCOO Recognition Events since they began, organising the venues, speakers, invites etc…. Show less

One of the biggest responsibilities I currently have is providing feedback to departments on any errors, planning and suggesting continuous improvements to help our customers experience. I send out figures to departments on their current work positions in the morning.

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Bachelor’S Degree, Media Theory And Production, Ba Honours

Higher National Diploma, Information & Media Technology, Hnd