Stuart Redman Email & Phone Number

Edinburgh, Scotland, United Kingdom

Motherwell, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Experiences Team Leader with a proven track record in getting the best out of people. Dedicated people person and client liaison, experienced in large and small scale recruiting, spotting and developing talent both on and offshore.

Glasgow, Scotland, United Kingdom

The Branch Recruiter is responsible for managing the full cycle recruitment process in strategically finding the best talent to join the organization while driving to reach the teams hiring goals. This entails sourcing and screening candidates, coordinating interviews and assessments, and facilitating offers and employment negotiations, all while ensuring.

Renfrew, Renfrewshire, United Kingdom

Clydebank, West Dunbart, United Kingdom

Working within the B&Q Customer Services project. Managing a diverse team of 25 agents dealing with all email correspondence as well as white mail for B&Q. Ensuring that productivity is maintained and where quality is key for the customer. Motivating staff to achieve and exceed targets and customer expectations. Planning and resourcing staff as appropriate.

Erskine, Renfrewshire, United Kingdom

Working within the B&Q Customer Services project. Managing a diverse team of 32 agents dealing with all email correspondence as well as white mail for B&Q. Ensuring that productivity is maintained and where quality is key for the customer. Motivating staff to achieve and exceed targets and customer expectations. Planning and resourcing staff as appropriate.

Erskine, Renfrewshire, United Kingdom

Managing a team of 12 Highly skilled and motivated staff in a back office Personal Follow Up and outbound call team for the B&Q project. Ensuring that customers chasing deliveries are dealt with in a timely manner. Ensuring targets are met and exceeded, as well as monitoring and improving standards, and motivating staff through coaching and development.

Erskine, Renfrewshire, United Kingdom

Working within the B&Q To Home project managing a team of 12 Part Time evening staff. Dealing with inbound call queries for B&Q Home Delivery. Managing KPI's and AHT as well as customer and Client expectations.

Erskine, Renfrewshire, United Kingdom

Working for Her Majesty's Treasury for Pensionwise, managing a team of 16 skilled inbound agents. Dealing with inbound customer support for the recent changes to the pension scheme. Leading in terms of KPI's, team quality, and AHT. Ensuring targets met and exceeded, as well as monitoring and improving standards, and motivating and developing staff to their.

Erskine, Renfrewshire, United Kingdom

Auditing team with the company, ensuring orders and refunds processed in a timely fashion. Worked with multiple supplier accounts detecting supply issues, processing issues and corrections required. Worked with specialist data mining packages such as SAP CRM and SAPCO

Erskine, Renfrewshire, United Kingdom

Dealing with high level complaints and issues. ensuring customer expectations are met and managed. Working with tight time frames dealing with cross channel communication between stores, suppliers and couriers across multiple communication channels such as phone, letter, email and social media. Ensuring customer complains are dealt with care and competence.

Bachelor Of Applied Science - Basc, Registered Nursing/Registered Nurse, 2.1

Ba History And Sociology, Honours In Social Policy