Stuart Robertson Email & Phone Number

Great Leighs, England, Gb

United Kingdom

London, England, United Kingdom

Responsible for the implementation of key strategic deliverables, setting comprehensive goals for the performance of the business and establish policies that promote our company culture and vision. Work closely in conjunction with the COO Capital Markets to align strategy for the broader business. • Set comprehensive goals for performance and growth ensuring revenue targets are met or exceeded• Develop specifications for operational projects to ensure feasibility and financial viability • Provide strategic recommendations to the Capital Markets COO and Group Exco• Convert strategic objectives into actionable plans and implement to achieve companywide targets• Manage, lead and coach the team to ensure continual improvement in the capability, knowledge and performance of the team• Work closely in conjunction with our IT partners to visualize our digital journey • Evaluate and set sales targets for regional heads aligned to our global growth plans• Elevate our current Risk Culture with an aim that every staff member at every level appropriately manages risk as an intrinsic part of their day to day

London, United Kingdom

To lead, develop and manage the Corporate Trust Client Services and Operational Processing Europe teams, ensuring that all work is processed in a timely, cost effective manner whilst meeting predetermined quality standards and time critical deadlines, and in accordance with the established and documented procedures. Assume responsibility and ownership for the relationship and performance of various global offshore centres.• Bring additional life to the business vision and strategy through increased energy within the team. Exhibit role modelling values and behaviors, motivate and inspire people to exceed their performance expectations.• Develop and maintain professional, high quality operational centre of excellence, with a focus on best place to work principles for the CTLA business.• Establish appropriate organisational structure, systems, procedures and controls to support the Client Service business. • Implement changes and utilise HSBC’s global processing capability, where appropriate, to realise efficiency and cost benefits.• Provide clear guidance and parameter to all Client Service Managers ensuring we provide all clients with the best possible service putting the client at the heart of everything we do• Oversee the relationship/performance of the Centre of Excellence in Malaysia, acting as a senior escalation point to key CoE local management.• Ensure adherence to all agreements to which HSBC is appointed as Paying Agent, Common Depositary, Cash Manager, Custodian and Account Bank or any associated role.• Minimise operational, reputational and financial risk as measured through operational risk assessments, audit standards and operational losses.• Contribute to the development and execution of Client Services operating and strategic plans, including particular support to IT and business development initiatives.• Deliver on AOP targets.• Ensuring compliance with all relevant regulatory, legal and Group requirements.

Mexico

To lead all the operative functions and product development for CTLA Mexico , related to both customer and business support ranging from all monetary transactions to tax , compliance and technology oversight. Lead and oversee all aspects of Front Office / Middle Office and Back office. Oversee strategic initiatives, Operational Risk for the business unit both locally and globally.• Management of investment, payments and recordkeeping processes related to CTLA MEX portfolio.• Management of accounting records and tax compliance related to trust cases.• Administrative support to CTLA MEX business (Finance issues).• Oversee the technology aspects which support the business function.• Managerial information for both CTLX Mexico and CTLA Global• To ensure all the relevant OPS / product development tasks have proper controls given the business / technology environment.• Assess and manage all the operational risks with Operations / product development tasks• Ensure compliance to External Regulators / Internal Audit requests.• Oversee key risk areas for CTLA MEX, and ensure they are properly communicated into Regional / Global Committees• Manage uncertainty and pressure from either local, regional and global, both internal and regulatory, requirements.

New York , United States

The Change Management function in HSS was to provide project and program management support and business analysis to deliver priority change-the-bank initiatives. The Change Managers who worked for me were responsible for implementing and maintaining a framework for project portfolio management and for successfully delivering the top priority projects as defined by HSS management• Manage portfolio of priority projects defined and prioritized by the HSS management team• Actively manage project portfolio conflicts-schedule embargos , resource competition and delivery risk• Ensure benefits for initiatives are clearly understood and captured as part of approval and prioritization process• Drive consistency in structure , approach , content and quality of change deliverables• Promote and leverage best practices for project management , business analysis and governance activities• Align to global standards , tolls and processes where practical• Ability to identify and recommend pragmatic options for near term business solutions• Manage clear choice process to build consensus and drive decisions for near term options• Help bridge conceptual market directives with practical solutions..

London, United Kingdom

My role was to ensure all KYC due diligence is completed on behalf of a range of CTLA institutional clients covering Corporate Trust and Loan Agency Services. Maintain effective relationships with key clients and stakeholders ensuring all aspects of new business which we on board is completed efficiently and in accordance with our published procedures. To act as a central point of escalation for all client related KYC issues across the RM Support team. This role also involves the oversight and management of the Fee Billing team taking responsibility of the fee billing / receivables functions and personnel. Additionally the role encompasses responsibility for coordinating the ACRR function and the associated responsibility of Product Account Owner for those non-Group Clients.• Building effective internal and external relationships and ensuring that CTLA requirements are fully understood by the client and in turn client requirements, industry developments, and competitor information is articulated within CTLA. This will involve liaison with the GRM’s• Perform KYC due diligence in accordance with local compliance requirements, on a range of institutional clients with different legal structures across multiple jurisdictions• Complete annual reviews for entities / individuals classified as high risk, in accordance with the HSS risk based approach• Monitoring adherence to any service level agreements, performance level agreements, collating data, providing feedback, resolving operational deficiencies and implementing action plans where SLA’s / PLA`s` are not met by either CTLA or the client.• Manage the day to day relationships with all clients and act as escalation point for all RM Support or Fee Billing related issues• Ensure Treating customers fairly principles are adhered to at all times.

London, United Kingdom

My role was to lead, develop and manage the Conventional Debt team, ensuring that all work is processed in a timely, cost effective manner whilst meeting predetermined quality standards and time critical deadlines, and in accordance with the established and documented procedures. To represent the Conventional Debt team on all operational matters, both internally and externally. Developing and enhancing client relationships and ensuring all client queries are responded to efficiently and within the agreed deadlines.Achievement was I took our Common Depository from last in the market against our competitors to Number 1 for the first time in the banks history.• Responsible for the achievement of ICSD performance benchmarks relating to Common Depositary/Common Service Provider services.• Manage the ICSD relationships, acting as an escalation point for all CT Client Service issues.• Develop and maintain professional, high quality operational centre of excellence, with a focus on best place to work principles for the CTLA business...• Ensure internal and external KPI measures relating to CT Client Service are achieved.• Ensure adherence to all agreements to which HSBC is appointed as Paying Agent, Common Depositary, Custodian or any Conventional Debt associated role.• Minimise operational, reputational and financial risk as measured through operational risk assessments, audit standards and operational losses.• Contribute to the development and execution of Conventional Debt operating and strategic plans, including particular support to IT and business development initiatives.• Ensuring compliance are given all relevant regulatory, legal and Group requirements.